Program Manager Lead – Personalization and Next Best… at USAA · Tampa

Program Manager Lead – Personalization and Next Best Action Transformation Location: San Antonio Home Office I Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Program Manager Lead, you will lead the management, execution, and delivery for our Personalization and Next Best Action strategic transformation. This includes the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Work to achieve multi-year program deadlines, scope, and overall program benefits. Support cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices. This role will orchestrate delivery across multiple teams, ensuring we scale personalization capabilities efficiently and consistently. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals. Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible. Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs. Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues. Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals. Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution. Directs analyses, root cause identification and development and recommendation of key work products. Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs. Defines and maintains multiple program strategies based on business demand and ROI expectations. Negotiates agreements, settles disputes equitably and diffuses high tension situations. Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity. Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects. Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies. Proficient experience in USAA’s change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. Stakeholder management and influencing skills. Expert level of experience in Principles of Project, Program or Portfolio Management. Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. What sets you apart: Product, Program or Portfolio level experience across Digital, Lines of Business, Platforms, or Member Experience Expert level of experience managing large-scale, cross-functional programs at scale Proven ability to influence without authority and drive accountability Experience building business cases, roadmaps, managing risks and dependencies, removing team blockers, and executive communication Expertise in strategic story-telling and narrative building to influence across leadership levels to include presentation and artifact creation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Additional Locations: Phoenix Campus (Main), Chesapeake, Charlotte, NC - CENTS, Tampa Campus, Colorado Springs Campus, Tampa Crosstown, Plano Legacy