Patient Navigator - Non-Clinical - PE… at USA Health · Mobile

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Provides individualized assistance to patients, families, and caregivers to achieve patient-centered, evidence-based care
• Acts as a link between patients and care providers to facilitate clinical services and empowers patients to be an active part of the care team
• Works with patients to overcome obstacles to disease management by utilizing all available resources, both internal and external, to improve care outcomes
• Serves as Patient Navigation to USA Health Physician Group specialty areas/service lines by providing information, support, encouragement and assistance to patients and family caregivers to overcome barriers in receiving care; serves as a guide to patients and family caregivers throughout their care journey
• Maintains frequent contact with patients and family caregivers in person, by telephone, in writing, and by email
• Maintains communication with the patient’s care team as well as their primary care provider to facilitate timely identification of patient issues to prevent care delays, unnecessary emergency room visits and hospitalizations
• Stays abreast of all aspects of service line care and treatment methods; provides patient and family caregivers with information regarding access to resources and community support
• Ensures all outside records are obtained prior to visit to avoid delay in development of treatment plan.
• Thoroughly documents all communication in the EMR.
• Maintains confidentiality and exhibits professional conduct when interacting with patients, family caregivers and medical professionals
• Organize patient schedules and manage appointments to facilitate timely services
• Facilitates scheduling of appointments for clinical consultations and support services inclusive of the medical care team and support services
• Follows patients throughout the care continuum, including inpatient admissions, and collaborates within patient care management resources
• Matches unmet needs with referrals to internal and external resources, including but not limited to social worker, dietitian, financial counselor, community partner agencies as requested by clinical team.
• Provides emotional and educational support for patients and families
• Serves as a patient advocate on the multidisciplinary team
• Articulates service and customer relations improvements to ensure patient retention
• Participates in service line performance improvement activities
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

• High School Diploma or equivalent and 2 years related experience Required OR
• Successful completion of a vocational program in a healthcare related field and 1 year related experience Preferred
• Higher education may substitute on a year-for-year basis for the required experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Strong communication skills both verbal and written HighStrong communication skills both verbal and written High
• Proficiency in technical tasks to include fax, email, copier, etc HighProficiency in technical tasks to include fax, email, copier, etc High
• Proficiency in current EMR MediumProficiency in current EMR Medium