Front Desk Receptionist at US Foot &… · St. Louis

FRONT DESK RECEPTIONIST The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.     Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):  • Greet patients upon arrival and address questions and concerns  • Answer incoming calls, provide information, transfer calls, and take messages as needed  • Schedule appointments and manage multiple provider calendars  • Register new patients and update existing patient demographics and financial information  • Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff  • Maintain and update patient records through data entry, faxing, and scanning  • Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items  • Review and update accounts receivable/payable changes since prior visits  • Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly  • Monitor office supply inventory, place orders, and coordinate equipment maintenance and service  • Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments  • Prepare and process daily reports, deposit slips, and upload financial records to shared files  • Review billing claims and denials; gather required information from providers or patients to resolve issues  • Support additional office tasks and projects as needed  Front Desk Receptionist Required Skills and Experience:  • High School Diploma or GED equivalent  • 2+ years of administrative support experience in a medical environment preferred  • Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred  • Excellent customer service and interpersonal skills  • Ability to establish and maintain effective working relationships with patients, coworkers, and the public   • Strong communication, multi-tasking, and problem-solving skills  • Ability to thrive in a fast-paced and demanding work environment  • Strong attention to detail and a commitment to achieving high levels of patient satisfaction  • Ability to maintain confidentiality and uphold HIPAA compliance at all times  • Sound judgment and discretion in handling sensitive information  • Team-oriented mindset, flexibility, and a willingness to learn  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems   Front Desk Receptionist Physical Requirements:  The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:  • Sit, talk, hear, and use hands to write, type, or operate office equipment  • Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell  • Perform repetitive motions, including reaching overhead and typing  • Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds  • Maintain peripheral vision, depth perception, and focus adjustments  Front Desk Receptionist Benefits Offered:  • Health Insurance (Single & Family plans available)  • Life Insurance  • Disability Insurance  • 401(k) Plan with Company Match  • Employee Discount Program  • Paid Time Off (PTO)  • Paid Holidays