HR Program Manager at US Bank in Charlotte, NC

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join a team helping shape how Artificial Intelligence is responsibly adopted across Human Resources. In this role, you’ll measure AI adoption and business impact, coordinate governance and risk activities, and translate data into meaningful insights for senior leaders. You’ll partner across HR, Technology, Risk, Compliance, Information Security, Legal, Data Governance, and AI teams to help bring AI capabilities to life responsibly and demonstrate the value they deliver.

What You’ll Do

• Develop dashboards, KPIs, and reporting to measure AI adoption, usage, performance, and business impact.

• Analyze productivity gains, efficiencies, cost savings, and the overall value of AI initiatives.

• Build business cases, ROI analyses, executive scorecards, and leadership presentations.

• Coordinate AI governance, risk reviews, approvals, documentation, and ongoing compliance requirements.

• Partner across HR, Technology, Risk, Compliance, Legal, Information Security, Data Governance, and AI teams.

• Track milestones, decisions, risks, dependencies, and action items across multiple AI initiatives.

• Identify trends and opportunities to improve AI adoption, governance processes, and value realization.

• Support pilots and testing of new AI capabilities within HR.

Basic Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, Human Resources, Risk Management, or a related field.

• 3–5 years of experience in business analysis, program management, governance, risk management, strategy, analytics, or a related discipline.

Preferred Qualifications

• Strong analytical skills with experience developing KPIs, dashboards, business cases, or executive reporting.

• Experience working with large data sets and tools such as Power BI, Tableau, or Excel.

• Experience supporting cross-functional programs involving multiple stakeholders.

• Familiarity with AI, Generative AI, AI governance, Responsible AI, technology risk, privacy, or compliance.

• Experience developing ROI analyses, financial models, or value realization frameworks.

• Experience in Human Resources, financial services, consulting, technology, or another highly regulated environment.

• Strong communication skills with the ability to translate complex information into clear business insights.

• Highly organized, collaborative, detail-oriented, and comfortable navigating ambiguity and multiple priorities.

Skills Required for Success

• Analytical & Data-Driven: Analyze data, develop KPIs, measure performance, and translate insights into meaningful business outcomes.

• AI Governance & Risk: Apply an understanding of AI governance, risk management, compliance, controls, and responsible AI practices.

• Executive Communication: Simplify complex information and create clear, compelling presentations and recommendations for senior leaders.

• Business & Financial Acumen: Connect initiatives to business value through ROI analysis, financial modeling, and value realization.

• Cross-Functional Partnership: Build relationships and influence effectively across HR, Technology, Risk, Compliance, Legal, and other teams.

• Program Management: Manage multiple priorities, dependencies, approvals, and deliverables simultaneously.

• Adaptability & Ownership: Navigate ambiguity, solve problems, and take ownership while balancing innovation with appropriate risk management.

Location

This role requires working from a U.S. Bank location three or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.