Freight Audit Lead at US Bank in Naperville, IL

Freight Audit Lead

Location: Naperville, IL

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Freight Audit Lead coordinates audit exception support and serves as a key liaison among clients, carriers, and internal teams to resolve freight audit disputes. Audit exceptions occur when the amount a client expects to pay differs from the amount invoiced by a carrier. Exceptions that prevent payment are reported and managed through the Invoice Manager application.

This highly client-facing role oversees audit activities for one or more complex accounts, ensures key deliverables are completed on time, and provides responsive support primarily by telephone and email. The Freight Audit Lead also leverages business intelligence reporting, conducts analytical reviews, supports internal training, and recommends system and process enhancements that improve audit quality and scalability.

Key Responsibilities

• Coordinate audit exception support activities and facilitate the timely resolution of disputes among clients, carriers, and internal teams.
• Oversee audit activities for complex accounts and ensure key deliverables are completed accurately and within established deadlines.
• Maintain high levels of client satisfaction by responding to inquiries, providing status updates, and following issues through resolution.
• Collaborate across teams to support consistent, high-quality service delivery.
• Act on audit business intelligence reports, rating outcomes and provide visibility into performance and exception trends.
• Review workflows, systems, and procedures and recommend enhancements that improve operational efficiency, audit quality, and scalability.
• Perform all responsibilities in accordance with applicable policies, procedures, and regulatory requirements.

Basic Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least one year of operations experience in the freight audit and payment services industry.
• Excellent interpersonal, verbal, and written communication skills.

Preferred Qualifications

• Experience examining, adjusting, and verifying freight shipments for billing accuracy.
• Experience with data analysis, business intelligence reporting, or audit reporting.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Demonstrated customer relationship skills and experience communicating with clients by telephone and email.
• Experience reviewing operational processes and recommending system or procedural improvements.
• Basic knowledge of banking operations and human resources.
  

Hours: Monday to Friday 6:00 am to 2:30pm.

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.69 - $30.24

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.