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Client Services Representative at URUS in Boonsboro, MD
Skills
Job Description
Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you!
This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty.
This position will be based out of our Boonsboro, MD lab.
Key Responsibilities:
Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.
Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.
Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.
Communicate technical results and service outcomes effectively to support confident, informed client decision-making.
Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.
Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.
Education Requirements:
- Bachelor’s Degree preferred, emphasis in Animal Science, Agribusiness, or related field preferred.
- 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
Experience in bovine genetics, dairy, or beef production is highly desirable.
Other skills/experience:
- Excellent interpersonal communication, problem-solving, and time management skills.
- Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
- Ability to manage competing demands independently while maintaining attention to detail.
- Professional demeanor with a strong commitment to customer service and ethical standards.
- Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.
Company
Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.
Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.