Resident Coordinator at Urby in 7 Navy Pier Ct, Staten Island, NY

Summary: Urby is a company focused on providing exceptional customer service in a welcoming environment. The Resident Coordinator is responsible for greeting residents and prospects, overseeing common areas, and ensuring resident satisfaction through effective communication and support. Responsibilities: - Welcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way - Oversee the lobby + café areas to ensure brand standards are consistently being met - Rearrange books/game pieces when they are moved - Wipe down tables + remove garbage left over from guests a - Adjust/fluff chairs, pillows, etc - Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary - Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area - Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!) - Assist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary - Ensure emergency maintenance protocols are observed when applicable - Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc - Coordinate incoming residents on day of move-in - Direct and set up elevator for movers - Complete move-in inspections - Assist with new resident orientation - Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking - Assist delivery vendors to load and unload packages onto/from delivery vehicles - Sign for, scan, log, sort, and store incoming packages – organization is key! - Notify residents for packages when they are ready for pickup - Assist with garage parking management - Reprogramming garage access cards - Updating resident vehicle information - Assist with garage and system audits - Ensure that important information is relayed to the management office as well as the rest of the RC team - Always ensure privacy and confidentiality for all residents - Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction - Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift - Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift - Communicate feedback and ideas with the property management team to keep improving resident experience Required Qualifications: - Strong interpersonal and communication skills - Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone - Ability to problem solve and think on your feet - Guest-service oriented; prior work experience in guest services, front desk, or related professional area - Adherence to uniform, grooming and personal hygiene standards and expectations - Frequently standing up behind the desk and in lobby area - Carrying or lifting items weighing up to 30 pounds - Ability to operate various property management and operating systems Required Skills: Property management systems, Guest service orientation Benefits: Generous PTO policy + EOY rollover, 10 paid company holidays, Paid parental leave, 401k + company match, Discounted employee rent program, Free parking + pre-tax commuter benefits, Monthly spot bonus programs, Employee referral incentive, Discounts at all in-house cafes, Gym + pool access at any of our Urby locations, 80% employer sponsored Cigna medical, dental, vision plans, HSA + FSA with up to $2,500 company match, Mental health support available through Ginger, Social work environment with fast paced start-up energy, Company outings including a beach party day!, Complimentary snacks and monthly team lunches, Casual but cool dress code, Networking events, Cross-training programs, Tuition reimbursement