Information Technology Support Engineer at Urban Sky in Denver, CO

Summary: Urban Sky is a venture-backed aerospace startup that pioneers utilization of the stratosphere and reimagines the way humans view and analyze the earth. They are seeking an ambitious IT Technician to build and support a modern, secure, and reliable IT environment that enables their teams to operate effectively as they launch stratospheric flight vehicles weekly. Responsibilities: - Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues - Support Windows and macOS workstations (Linux familiarity helpful but not required on day one) - Assist with employee onboarding and offboarding, including device setup, account provisioning, and access removal - Manage and support users in Microsoft 365 (email, accounts, permissions, collaboration tools) - Help track, issue, and maintain IT assets (laptops, peripherals, shared equipment) - Troubleshoot common networking and access issues and escalate appropriately when needed - Document procedures, fixes, and known issues to help build a scalable IT knowledge base - Learn Urban Sky’s systems, security posture, and operating environment - Take increasing ownership of IT administration tasks, including user lifecycle management, device configuration, and access controls - Assist with maintaining on-site networks, servers, and shared compute resources - Support secure authentication, identity management, and endpoint security initiatives - Help implement and maintain security controls and documentation aligned with standards such as CMMC 2.0 - Participate in compliance-driven IT processes, audits, and continuous improvement efforts - Contribute to improving IT reliability, documentation quality, and support workflows - Support office technology systems such as conference rooms and building security systems - Grow toward handling more complex troubleshooting, system changes, and infrastructure projects Required Qualifications: - Certificate, degree (such as CS) or equivalent work experience - Technical expertise in IT infrastructure, networking, security, and cloud-based applications (Office365, AWS, Slack, VPNs) - Positive, can-do attitude and a willingness to take on projects that would typically be done by larger teams - Exposure to high-security networks, risk management and cybersecurity practices typical for secured networks - Must be US Citizen or Permanent Resident - Must be located near Denver, CO or willing to relocate to Denver, CO Preferred Qualifications: - Experience developing IT infrastructure for the US Government - Certifications related to cybersecurity and risk management - CISSP, CISM etc Required Skills: IT infrastructure, networking, security, cloud applications Important Skills: Microsoft 365, cybersecurity certifications Nice-to-Have Skills: willingness to learn Benefits: Stock Options, Medical, Vision and Dental, Unlimited Vacation Days, Cell Phone Bill Stipend