Anthropologie Back of House Specialist at Urban… · Franklin

ANTHROPOLOGIE BACK OF HOUSE SPECIALIST Location US-TN-Franklin ID 2026-28447 Job Family Stores Employee Type Regular Position Type Full-Time LOCATION This position is located at 335 Main Street, Franklin, Tennessee, 37064 United States ROLE SUMMARY The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.  ROLE RESPONSIBILITIES Customer Experience • Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders • Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations • Supports timely execution of product placement and other visual priorities • Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock • Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Ownership • Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product • Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized • Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store • Oversees the omni process to ensure fill rates are maintained and the brand standard is followed • Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas • Facilitates the transfer of online products back to the warehouse Communication + Relationships • Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion • Proactively escalates issues that may be impacting the ability to meet company standards • Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency • Sets an energized pace to establish and maintain omni-channel standards and service level agreements ROLE QUALIFICATIONS • Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends) • Proven track record in leading operational processes and achieving measurable results • Eagerness to learn and grow within the organization THE PERKS URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores PAY RANGE Starting from USD $17.50/Hr. OPTIONS ApplyApply Share Submit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed NOT FINDING THE PERFECT FIT? Join our Talent Community to be notified about roles and hiring events that align with your job interests! Application FAQs Software Powered by iCIMS www.icims.com