Free People Sales Associates/Butiksassistent… at Urban… · Copenhagen

About Us

Free People is a specialty clothing brand featuring the latest trends and vintage collections for people who live free through fashion, art, music and travel. The eclectic look consists of quality apparel, shoes, and accessories that invoke attributes of femininity, spirit, and creativity with its design. Free People is distributed globally via direct channels such as the Free People US & Free People UK sites, as well as specialty boutiques, top department stores, and the brand’s own free standing retail locations in the US and Canada.

Location

This position is located at Østergade 52, Copenhagen, , 1100 Denmark

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

Expectations

• Exceed the customer’s service expectations by meeting the following responsibilities: • Build genuine relationships with customers. • Greet all customers upon entering the store. • Offer to hold items for the customer at the cash wrap or in the fitting room. • Determine the customer’s needs and offer suggestions and alternatives. • Utilize all customer care resources. • Offer to locate out of stock product from direct or from another store. • Assist in maintaining store merchandising and operational standards. • Uphold all company policy and procedures. • Maintain a high level of awareness and concern for Loss Prevention. • Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:• Comment on items purchased.• Inquire if their purchase is a gift that will need to be wrapped.• Request the customer’s zip code or email address.• Ring transactions efficiently – issue a receipt.• Compare signatures on back of card and on the POS Screen.• Demonstrate knowledge of return policy.• Practice proper phone etiquette.• Perform all register functions.• Train new stylists on Register University.• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

#FreePeople

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.