Resident Monitor at Upward Bound House in Los Angeles, CA

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Position Summary
The Resident Site Monitor provides a safe, supportive, and home-like environment for program participants. This role focuses on assisting clients with daily living, maintaining cleanliness and order, enforcing program rules, and ensuring the facility meets all health and safety standards. The Site Monitor helps participants adapt to community living while treating all clients with respect, compassion, and cultural sensitivity.

Essential Responsibilities

• Support residents in maintaining a clean, safe, and comfortable living environment (light cleaning, assisting with chores, setting up and tidying shared spaces).
• Ensure residents follow program rules, including curfew and community living guidelines.
• Conduct regular room checks for cleanliness, safety, and compliance with health inspections.
• Monitor the site, authorizing entry/exit and ensuring only permitted individuals access the facility.
• Respond to resident needs and crisis situations with professionalism, including conflict resolution, de-escalation, or contacting emergency services when necessary.
• Complete regular safety walk-throughs and maintain accurate daily logs and incident reports.
• Participate in shift changes by clearly communicating important updates to staff.
• Provide respectful, culturally competent support to all residents while fostering a sense of dignity and stability.

Qualifications

• High school diploma or GED (some college preferred).
• Experience working in residential, shelter, or community living environments strongly preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and professional in emergencies or challenging situations.
• Comfortable assisting with light cleaning, organizing, and maintaining shared spaces.
• Familiarity with safety/security procedures and enforcing program rules.
• Computer literacy for logging and reporting.
• Valid California driver’s license and automobile insurance.

COMMON PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

 

Walk and climb stairs; Stand for extended periods of time; Sit upright for extended periods of time; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Lift with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment.  If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

 

COMMON PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

 

Walk and climb stairs; Stand for extended periods of time; Sit upright for extended periods of time; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Lift with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment.  If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.