Sales Effectiveness Business Analyst - CRMA… at UPS · US - UPS…

Summary: UPS is a Fortune Global 500 organization that envisions innovative possibilities and cultivates skills within its teams. The Sales Effectiveness Business Analyst role focuses on supporting the Salesforce CRM Analytics platform by developing and maintaining data structures for reliable reporting and analytics across the commercial organization. Responsibilities: - Develops and maintains dashboards and reporting assets within Salesforce CRM Analytics and Power BI used to monitor global sales performance - Performs recurring data validation and quality assurance checks to ensure dashboards meet accuracy, cadence, and governance requirements - Supports development of new dashboards and reporting enhancements that translate business questions into actionable reporting - Assists with the development and maintenance of dataflows, calculated fields, and KPI logic supporting commercial analytics. Investigates and resolves data discrepancies that impact global sales reporting - Collaborates with stakeholders across the commercial organization to gather reporting requirements and support reporting adoption - Documents data definitions, KPI logic, and dashboard usage guidelines to support reporting governance - Supports deployment and certification of reporting assets used by the global sales organization - Triage Salesforce Cases submitted by users related to Dashboards and triage production bug defects Required Qualifications: - Bachelor's Degree or International equivalent - Experience conducting quantitative analysis and working with business intelligence or analytics tools - Proficiency in Microsoft Office applications, including Excel and PowerPoint - Working knowledge of SQL, SAQL, or similar data query languages - Strong analytical and problem-solving skills with high attention to detail - Ability to translate business questions into structured reporting and analysis - Ability to manage multiple tasks and collaborate effectively with cross-functional stakeholders Preferred Qualifications: - Experience supporting sales performance reporting or revenue operations analytics - Familiarity with Salesforce CRM Analytics, Power BI, or similar reporting platforms - Experience performing dashboard development, data validation, and reporting quality assurance - Understanding of KPI governance and commercial performance reporting Required Skills: Salesforce CRM Analytics, Power BI, SQL, SAQL, Business intelligence tools, Data validation, Dashboard development, KPI governance, Quantitative analysis, Microsoft Excel, Microsoft PowerPoint, Analytical skills Benefits: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program