Volunteer Coordinator-Oakland Campus at UPMC in Pittsburgh, PA

Make an impact by helping others give back! We’re hiring a Volunteer Coordinator to welcome, engage, and support volunteers throughout their experience. If you’re highly organized, people-focused, and passionate about bringing individuals together to serve a meaningful mission, we’d love to hear from you.

Purpose: Manage the day-to-day operations of the department to meet the changing needs of the hospital and volunteers.

Responsibilities:

• Oversee the planning and implementation of the teen volunteer program.
• Maintain efficient coverage of the Volunteer Department ensuring that phones are answered and visitors are greeted by a person who can assist them and/or take a message.
• Assist management in serving as a liaison to departments in the hospital to establish and maintain harmony between volunteers and staff.
• Arrange orientation and training of new volunteers.
• Manage the evaluation of volunteer performance on an annual basis.
• Manage the volunteer intake process by screening and interviewing potential volunteers.
• Ensure that new volunteers demonstrate the competencies needed for their assignments.
• Assist management in developing and administering recruitment and retention programs.
• Assist management in developing and keeping current volunteer brochures, recruitment information, handbooks, applications, forms and assignment guides.
• Assign candidates to the most appropriate and suitable position based on background, skills, interests, personal preferences, availability, etc.
• Maintain accurate and timely volunteer records and ensures all volunteer records are confidential. Perform administrative tasks as necessary, including monthly reports and volunteer newsletter.
• Pursue a program of professional development and adheres to professional standards.
• Counsel volunteers to improve performance and satisfaction and reassigns or terminates volunteers as needed after consulting with management.
• Remain abreast of current trends which will benefit the volunteer program.
• Assist management in planning and implementing recognition programs and procedures to honor and motivate volunteers.
• Serve as an advocate for volunteers by monitoring their experience through daily interaction. Intervene proactively to ensure a positive volunteer experience.
• Respond to patient and departmental requests for temporary and ongoing volunteer help within established time frame. Redirect requests if unable to fill them.
• Assist management in establishing policies and procedures, new program development and in-service training. Evaluate their effectiveness on an ongoing basis.
• Arrange supervision of volunteers and notifies the department concerning new volunteer's start date.
• Assist management in planning and carrying out objectives, scope and programs consistent with the mission and needs of the UPMC Health System.
• Maintain up-to-date volunteer schedules. Notify departments of volunteer's absences and arrange for substitutes if necessary and possible.

B.A. degree in human services, personnel or business management, communications or health related field required.1-2 years of experience in volunteer management or an equivalent combination of education and experience required.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran