Account Management Representative at UPM in Naperville, IL

Account Management Representative Location: Naperville, IL Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are looking for anAccount Management Representativeto join ourteaminNaperville, IL. Greetings from your futuremanager “I’mexcited to welcome a new Account Management Representative to our team. We enjoy working together in an engaging and flexible work environment. In this role, you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally”.-Wade Smith, Director of Customer Service Whatyouwilldo Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise Efficiently perform the order management process includingtimelyandaccurateorder entry, analysis of orders and communication of any capacity constraints Maintainstocking programs including assessment of inventory levels and order replenishment Field and process inquiries including questions related to the company’s product line Coordinate and communicate with both the customer and internal partners with respect to service issues Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration Effectivelyprocesscomplaintsandclaims Whoyouare You have a bachelor’s degree in business or a related field You have at least five years’ experience in customer service or a related field, seven years’ experience preferred Youdemonstratea working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle Youhave the ability tobalance service and cost within your daily work You have business understanding and knowledge as well as problem solving skills You have organizational and interpersonal skills You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce,SAPor both You are fluent in bothEnglishandSpanish This is what we offer to you A meaningful job –We have an inspiring purpose ‘We create a future beyond fossils'.Ourworkisimpactfulandtransformative. A caring community –Our community is built on great team spirit and shared commitment.We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. Development opportunities –We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. Responsible employer -Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in allareasfrom climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Salary range:68,960to99,000USD/year based on qualifications and experience UPM offers acomprehensive benefits packagewhich includes the following: Health insurance: comprehensive medical, dental and vision plans Other insurances: disability coverage, life, and AD&D insurance Retirement plan: 401(k) with company match and employer retirement contribution Paid time off:15 daysof paid time off plus 13 company holidays Bonus: annual performance-based short-term incentive plan Other: professional development opportunities Benefits are updatedannuallyand plan level eligibility requirements may apply. Learn about ourRewardingandourWays of working. Additionalinformation Location:Naperville For further information about the role, pleasecontactWade Smith,Director, Customer Service, atwade.smith@upm.com. To apply, please submit your CV and cover letter byMay,212026. Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline. For support with submitting your application, please contact via the UPM Service Portal or tel. +18777235247. Only candidates authorized to work within the United States without sponsorship will be considered. This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed. UPM North America is an Equal Opportunity Employer. UPM Communication Papers offers the industry’s widest portfolio of graphic papers for newspaper, magazine, marketing, and book printing, as well as for home and office applications. We drive the value of paper as a unique and sustainable medium of trust, impact, learning and inspiration. We employ around 4,500 people and operate 8 modern paper mills globally. Our annual production capacity is 3.7 million tonnes of graphical paper. More about us and our products at www.upmpaper.com Follow UPM Communication Papers on LinkedIn #LI-HYBRID #LI-POST