Junior Product Manager, Enterprise APIs,… at Uphold · New York

Summary: Uphold is a financial technology company focused on on-chain services for finance. They are seeking a Junior Product Manager to own and evolve the product strategy for Enterprise products that incorporate blockchain technology, ensuring an improved customer experience through collaboration with various teams. Responsibilities: - Own and evolve the product strategy, roadmap, and execution for Enterprise products that embed blockchain technology into third-party products - Deeply understand partner pain points through data, support tickets, user interviews, and direct partner feedback, and translate those insights into product decisions - Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience - Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected - Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision - Write clear, concise product requirements and user stories that keep the customer at the center - Define success metrics and instrumentation for widgets/embedded experiences; monitor performance and iterate post-launch - Drive cross-functional alignment and clear stakeholder communication (problem framing, tradeoffs, sequencing, rollouts) - Ensure scalable, consistent solutions (component reuse, UX standards, API contracts, and documentation that reduces integration friction) Required Qualifications: - 13 years of experience in product management, engineering, or customer service (or equivalent role with product ownership and feature delivery responsibility) - The ability to create user-facing product experiences (web/mobile/embedded) ideally widgets, portals, or integration-heavy UX - A genuine obsession with customer experience you think in journeys, not system flows - Strong written product craft: PRDs, user stories, acceptance criteria, and stakeholder communications - Comfortable working with technical concepts: APIs, webhooks, authentication, integrations, and edge cases (you should be able to code with an LLMs help) - Ability to operate well in ambiguity with a strong bias toward action and iteration - Strong attention to detail: At the end of your resume, add a section that describes an impactful embedded financial services experience and why you chose to include it - Familiarity with product tools such as Jira, Notion, and Figma Required Skills: Product Management, API, Webhooks, Authentication, Jira, Notion, Figma, User Stories, Product Requirements Document (PRD), Customer Experience Obsession Benefits: Bonus, Benefits, Annual bonus program based on individual, team and company performance., Home office stipend for a productive setup., Generous PTO, healthcare, and employee assistance programs., Engaging events and celebrations., Well-stocked office kitchen with a foodie culture., Performance bonuses, and comprehensive benefits on top of a competitive salary., Access training and mentorship programs., Options to work from home, other locations, or adjust your hours.