Junior Product Manager, Daily Finances at Uphold in New York, NY

Summary: Uphold is a financial technology company that believes on-chain services are the future of finance. They are looking for a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap for integrating crypto into daily financial life. The role involves understanding customer pain points and collaborating with cross-functional teams to improve the customer experience. Responsibilities: - Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management - Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions - Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience - Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected - Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision - Write clear, concise product requirements and user stories that keep the customer at the center - Monitor product performance metrics and synthesize findings into actionable next steps - Stay close to the competitive neo banking landscape and bring fresh thinking to the team Required Qualifications: - 1–3 years of experience in product management, customer success, operations, customer service, or a related role - A genuine obsession with customer experience — you think in journeys, not system flows - The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could've changed it - Exposure to fintech, banking, or payments either professionally or as a highly engaged user - Experience working cross-functionally in a fast-paced environment - Comfort with ambiguity and a strong bias toward action - Exceptional written and verbal communication skills in English - Familiarity with product tools such as Jira, Notion, and Figma Preferred Qualifications: - Interest or hands-on experience in crypto, Web3, or digital assets - Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role) - Demonstrated use of Generative AI tools in a professional or personal context - A track record of advocating for the customer in a product or operations environment Required Skills: Product management, Customer success, Operations, Customer service, Fintech domain knowledge, Banking domain knowledge, Payments domain knowledge, Jira, Notion, Figma, AI-assisted workflows, Customer obsession, Comfort with ambiguity, Bias toward action, Storytelling ability Benefits: Annual bonus program based on individual, team, and company performance, Generous PTO, healthcare, and employee assistance programs, Engaging events and celebrations, Well-stocked office kitchen with a foodie culture