Product Data Analyst, Servicing at Upgrade, Inc. in San Francisco, CA

Summary: Upgrade, Inc. is a fintech company focused on providing affordable financial products to improve customers' financial well-being. They are seeking a Product Data Analyst, Servicing to work cross-functionally, synthesize data, and streamline processes to enhance product offerings. Responsibilities: - Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams - Deliver actionable findings and partner with product managers to prioritize solutions - Analyze borrower data and internal stakeholder requests to prioritize product defects - Troubleshoot issues to develop immediate workarounds and determine long-term solutions - Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures - Assist with system and operational documentation Required Qualifications: - 1-3 years of relevant work experience, preferably in financial services or data - Advanced knowledge of SQL and Python - Experience working with relational databases and visualization tools (Tableau preferred) - Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions - Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment - Ability to lead and resolve questions and conflicts across organizational stakeholders - Adaptable to handle changing tasks based on new priorities - Prior experience with servicing systems Required Skills: SQL, Python, Relational databases, Data visualization, Tableau, Servicing systems, Entrepreneurial mindset, Stakeholder management Benefits: 100% paid coverage of medical, dental and vision insurance, Flexible PTO, Competitive 401(k) and RRSP program, Opportunities for professional growth and development, Paid parental leave, Health & wellness initiatives