CloudOps Engineer – Summer Intern (Agentic… at Upbound Group · Plano

Summary: Upbound Group, Inc. is a technology and data-driven leader in accessible financial solutions, headquartered in Plano, Texas. They are seeking a CloudOps Engineer Intern to modernize and automate core CloudOps responsibilities using Agentic AI, focusing on building practical automations to enhance operational efficiency. Responsibilities: - Build Agentic AI Workflows for CloudOps “Day-to-Day” Tasks - Design and prototype agentic workflows that can assist with (or partially automate) common CloudOps tasks, such as: - Cost analysis & variance explanation (e.g., drivers of month-over-month change) - Cost anomaly detection triage (adding context like recent changes, new projects, deployments) - Incident response support (accelerate investigation and shorten time-to-resolution) - Reporting automation (convert raw data into more meaningful narratives and summaries) - Governance and operational workflows (identify automation opportunities, recommend guardrails) - Access request workflows that require IaC changes (example: mapping permissions/security groups and running implementation jobs) - Vulnerability remediation through IaC driven by findings from tools (e.g., AWS Advisor, Orca) - DR execution/validation support and runbook improvements - Developer support “ticket-to-fix” automation across common intake channels (e.g., ServiceNow/Jira patterns referenced in team workflows) Required Qualifications: - Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, or related field - Strong interest in Cloud Engineering / DevOps / Automation (AWS/Azure/GCP exposure a plus) Preferred Qualifications: - Scripting/programming familiarity (e.g., Python) and comfort learning new APIs/tools (useful for automation and agent tool-calling) - Familiarity with IaC (Terraform and/or CloudFormation concepts) - Familiarity with CI/CD concepts (pipelines, logs, deployments) - Curiosity and willingness to learn responsible AI practices and governance Required Skills: Cloud Engineering, DevOps, Automation, AWS, Azure, GCP, Python, APIs, Infrastructure as Code, Terraform, CloudFormation, CI/CD