Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street
Louisville, KY 40202


Shift:

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Surgery Coordinator will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Coordinator will schedule patients with the appropriate physician based on procedure, priority and availability.  Once surgery is scheduled, the Surgery Coordinator will obtain pre-certification through the patient’s insurance and will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure.  This position will also support the check-in/check-out position on a rotational basis.

Essential Functions:

• Works reception desk, check-in/check-out position, and surgery scheduling on a rotation basis
• Enters and updates patient demographic and insurance information in computer
• Knows procedures, times, preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
• Schedules, reschedules and verifies patient appointments identifying acute disorders as high priority and prioritizes less acute disorders
• Provides full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling
• Obtains patient referrals and verifies insurance eligibility
• Contacts insurance companies and obtains authorizations for surgery and radiology testing ordered by the physician
• Answers multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages in a timely manner
• Organizes and maintains patient files in the electronic health record, as needed
• Creates and mails new patient information packets, copies and mails medical records requests; provides medical records coverage, as requested
• Performs in a team environment while exhibiting friendly and helpful behavior

Other Functions:

• Works patients’ reschedule report and daily call log
• Mails/faxes reports/correspondence to physicians, patients and third parties
• Retrieves faxes, lab reports and mails
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/ equivalent

Experience:

• Two (2) years of medical office experience (required)
• Surgery Scheduling experience (preferred)
• Prior-Authorization experience (required)
• Electronic Health Record experience (required)