Senior Officer/Manager, Business Engagement… at UOB Group · Singapore

Senior Officer/Manager, Business Engagement Team Emerging Enterprise, Group Commercial Banking
Location: Central Region (City Area)
Company: 1011 United Overseas Bank Ltd

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.
Role
Business Engagement Service manager performs variety of support tasks to render Banking services to customers. The aim is to increase and deepen banking relationship with existing to Bank customers through active engagement, cross-sell and upsell to achieve "Sales through Service" while maintaining the banking relationship with them.
Job Responsibilities
To handle Service Requests routed via touchpoints, i.e. Call Centre, Branches, Sales etc.
Able to handle time-sensitive customer requests within SLA
To handle administrative work or support existing team in timely manner
Able to call and follow up on KYC related enquiries or clarifications
To be equipped to managed product related enquires
To assist and facilitate Online Performance or Banker's guarantee application
To be equipped and able to restructure application request
Job Requirements
Work well in a fast-paced and dynamic environment.
Excellent communication and interpersonal skills
Meticulous, hardworking and taking ownership to job task assigned.
Disciplined with minimal supervision and a Can do attitude, focused on resolution
Possesses good time management
Strong administrative management and good service delivery.
Possesses customer-centric mindset
Collaborative team player
Able to prioritize work task and able to work independently
Proficiency in Microsoft Office.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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