UNTUCKit→
Keyholder (PT) - Ross Park Mall at UNTUCKit in Pittsburgh, PA
Skills
Job Description
We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.
If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!
What You’ll Do
Drive Sales & Client Engagement
- Lead by example in achieving and exceeding individual and store sales goals
- Proactively engage customers, assess needs, and deliver personalized styling solutions
- Build and maintain strong client relationships through effective clienteling and follow-up
- Identify opportunities to cross-sell and upsell to maximize each transaction
- Leverage product knowledge to confidently communicate value and drive conversions
Lead the Sales Floor
- Inspire and motivate associates to deliver high-performance selling behaviors
- Create a dynamic, energetic, and results-focused sales culture
- Coach team members in real time to improve selling techniques and client engagement
- Execute UNTUCKit University training and reinforce daily performance conversations
Deliver Operational Excellence
- Open and close the store with accountability for results and standards
- Maintain a visually compelling, sales-focused floor environment
- Ensure stockroom organization supports selling efficiency
- Monitor KPIs and contribute insights based on customer feedback and sales trends
What You Bring
Prior retail leadership or keyholder experience
Proven ability to drive sales and influence team performance
Strong clienteling skills and a customer-first mindset
High energy, strong communication skills, and a passion for results
Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun
Proven work experience as a Supervisor, Key holder or Assistant Manager
Basic understanding of sales principles and customer service practices
Proficiency in Apple products and G-suite, Omni-channel POS systems
Solid communication and interpersonal skills
Ability to work in the store alone
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
High school degree
Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off ( & Public Holidays)
Short Term & Long Term Disability
Training & Development
Casual working environment
Wellness Resources
50-75% employee discount