Associate IT Support Analyst, Information… at UNLV… · LV Metro…

Summary: The University of Nevada, Las Vegas (UNLV) is seeking an Associate IT Support Analyst to provide frontline endpoint support and basic security services for the campus. The role involves troubleshooting hardware, software, and connectivity issues while maintaining a customer-focused approach in all interactions with stakeholders. Responsibilities: - Provide frontline endpoint support and basic security services for the UNLV campus - Troubleshoot hardware, software, operating systems, and connectivity issues - Review technical documentation - Configure, rebuild, and deploy systems - Ensure compliance with established campus standards - Assist with routine desktop and account security activities under the guidance of senior desktop support specialists - Contribute to assigned technology projects - Maintain a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders Required Qualifications: - An earned Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) - A minimum of one (1) year of related professional experience - Basic working knowledge of desktop and mobile computer systems, including computer hardware, software, operating systems, and network connectivity across major platforms; familiarity with technical documentation; and a fundamental understanding of standard troubleshooting and issue-resolution procedures - Strong interpersonal and customer service skills to support a diverse campus community - Ability to clearly communicate technical information to both technical and non-technical users - Ability to troubleshoot and resolve routine to moderately complex technical issues using established procedures and documentation - Ability to prioritize multiple service requests and manage time effectively in a service-oriented environment - Working knowledge of standard endpoint support and security practices, with the ability to follow defined protocols and escalate issues as appropriate - Ability to work independently within established guidelines while managing multiple, competing priorities - Ability and willingness to learn new technologies and adapt to changing tools and processes in a fast-paced environment Preferred Qualifications: - At least three (3) years of related professional experience - Experience working in a higher education environment - CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Advanced working knowledge of computer hardware, software, operating systems, and network connectivity across major platforms, including account administration - Strong written communication skills, including documentation of issues and resolutions - Experience contributing to technical projects or collaborating with technical teams under direction Required Skills: CompTIA A+, CompTIA Network+, CompTIA Security+ Important Skills: Desktop support, Customer service skills Nice-to-Have Skills: Troubleshooting Benefits: Competitive total rewards package including:, Paid time off, sick leave, and holidays, Excellent health insurance including medical, dental and vision, Comprehensive retirement plans and voluntary benefits programs, No state income tax (For Nevada Residents), Tuition discounts at Nevada System of Higher Education (NSHE) schools, Tuition discounts for spouses, domestic partners, and dependents, Employee recognition and appreciation programs, UNLV athletics ticket discounts, Statewide employee purchase program discounts, RebelCard discounts on and off campus, Wellness programming for all UNLV faculty and staff at no cost, Opportunity for career advancements to leadership roles, Connect with colleagues with shared interests, Personal and professional development opportunities, A comprehensive onboarding program, Rebels: Onboard, Support and resources available for veteran applicants — contact vetjobseekers@unlv.edu or visit www.unlv.edu/jobs/veterans