Appointment Coordinator at University Orthopedics in Providence, RI

APPOINTMENT COORDINATOR Full Time · Location: Virginia Avenue, Providence, RI, US Job Title: Appointment Coordinator Reports To: Director of Patient Access   GENERAL SUMMARY OF DUTIES: This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned.  Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.    Essential Job Functions: • Promptly answer the telephone using positive and clear communication • Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance) • Work closely with billing team for insurance eligibility, and insurance referral requirements • Schedule appointment – triage patient problem and schedule with appropriate UOI physician • Review appointment date, time, location, and provider name with caller • Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.) • Remind caller of cancellation/no-show policy • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization • Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers • Collaborate and develop strong professional relationships with the Administrative Assistant team members • Additional duties as assigned by the Manager to meet department needs   Requirements:  • High school graduate with demonstrated maturity to deal with confidential information • Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours. • Ability to communicate effectively on the telephone • Ability to handle a "call center" environment: work quickly and multi-task • Ability to handle confidential and sensitive information • Ability to exercise good telephone manners to handle calls appropriately • Ability to demonstrate compassion and sensitivity to caller • Ability to demonstrate good customer service • Ability to work in a team-oriented environment • Very familiar with computer functions and Microsoft programs • Ability to type quickly and accurately while speaking on the phone • Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate • Professional, pleasant, cheerful, and neat appearance required • Ethical and positive work principles • Ability to speak Spanish and/or Portuguese a plus • Must be able to travel to all sites if/when necessary.