Team Lead International Course Based… at University of… · Ottawa

CUPE 1393 Team Lead International Course Based Master’s Programs "IX" in the Office of the Registrar

POSITION TITLE: Team Lead International Course Based Master’s Programs

CLASSIFICATION / RATE OF PAY**:** Classification “IX” ($63.78 hourly) per Schedule A of the collective agreement

DEPARTMENT: Office of the Registrar

HOURS OF WORK: Monday to Friday 8:30am – 4:30pm

*Substitute vacancy for approximately one year

The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations: the Ojibwa, the Odawa, and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit.

WHO WE ARE:

The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused University that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties, which include Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The University employs a passionate and dedicated faculty and staff, numbering approximately 2,500, of whom approximately 600 are tenured or tenure-track faculty.

The University’s unique position on an international border between Canada and the United States has contributed to its identity as a diverse university community providing rich cultural, recreational, and educational opportunities for faculty and students. The University is a key player in a wide range of distinctive industrial, entrepreneurial, and cultural activities throughout the City of Windsor and Essex County, and in an evolving network of international academic and industrial partnerships, particularly with leading American universities in Michigan.

Why Join the University of Windsor?

We are committed to creating an exceptional employee experience grounded in well-being, professional growth, and work–life balance. As a valued member of our community, you will have access to a comprehensive benefits package designed to support you and your family, including:

• Health & Dental Benefits: Extensive coverage to support preventative care and ongoing health needs.

• Out-of-Province/Out-of-Country Coverage: Travel with confidence knowing you are protected beyond Ontario.

• Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning.

• Tuition Remission: Reduced-cost tuition to help you pursue further education and professional development (for yourself and dependents up to age 26)

• Employee Assistance Program (EAP): Confidential support for mental health, family matters, financial planning, and overall well-being.

• Toldo Lancer Centre Membership: Complimentary access to state-of-the-art fitness and recreation facilities on campus.

• Employee Discounts: Exclusive savings across a variety of vendor and community programs.

Join an institution that values people, purpose, and lifelong learning — and build a career where you can thrive.

PRIMARY JOB RESPONSIBILITIES:

The Team Lead International Course Based Master’s Programs (ICBMP) will oversee daily operational matters related to the recruitment, evaluation and conversion of applicants to International Course-Based Master’s programs. The incumbent will also coordinate and monitor reports in order to identify variances and trends in the achievement of enrolment targets.

Some key job functions include:

• Lead and support the admissions team by providing direction, training, onboarding, and operational guidance to ensure efficient, client-focused service.

• Oversee admissions activities including academic assessment, application processing, admission decisions, and resolution of applicant and operational issues.

• Analyze admissions data and trends to prepare reports and recommendations that support admission requirements, program changes, and strategic decision-making.

• Develop and maintain stakeholder partnerships with academic units, pathway partners, educational agents, recruitment, marketing, and other campus partners.

• Support international recruitment and enrolment initiatives through recruitment activities, pathway development, communications, and continuous improvement of processes and services.

ESSENTIAL QUALIFICATIONS:

The candidate will possess:

• Bachelor’s degree from an accredited post-secondary institution

• Three (3) years’ related experience administrating graduate post-secondary education programs

• An understanding of University of Windsor procedures related to graduate admissions

• Ability to work independently with minimal supervision and within a team environment

• Familiarity with the multicultural dimensions of international business, including cross-cultural consumer behaviours & communications

• Ability to deliver services and support towards individuals whose first language is not English

• Experience crafting clear and concise business reports that utilize both quantitative and qualitative information

• Excellent customer service, written and verbal communication skills, including experience delivering presentations to both small and large audiences

• Ability to act with tact and diplomacy Strong organizational skills and attention to detail

• Proficiency in computer applications including Microsoft Office, calendar, and e-mail

• Ability to work under pressure, prioritize and multi-task within a self-directed environment

• Ability to work a flexible schedule

• Preferred Qualifications

• Experience using a Student Information System and one or more Business Intelligence Systems

• Demonstrated experience in the evaluation of domestic and international transcripts, degrees, and mark sheets

• Understanding of language proficiency requirements, testing, and available pathway programs

Since 1963, the University of Windsor has been a forward-looking community that comes together to study, to learn, to teach, and to serve. Our symbol is the bridge; our vista is cross-border; our commitment is local; and our impact is global. We are a dynamic, inclusive community of higher learning with roots going back more than 160 years and with a future full of promise.

In pursuit of the University's commitment to employment equity, members from the designated groups including women, Indigenous Peoples (First Nations, Métis, Inuit), racialized persons/visible minorities, persons with disabilities, and persons of a minority sexual orientation and/or gender identity are encouraged to apply and to self-identify.

If you need an accommodation for any part of the application and hiring process, please notify the Recruitment & Workforce Coordinator (employment@uwindsor.ca). Should you require further information on accommodation, please visit the website of the Office of Human Rights, Conflict Resolution and Mediation (OHRCRM).