Transfer Center Coordinator at University of Washington in Seattle, WA

Job Description

UW Medicine’s Transfer Center department has an outstanding opportunity for a Transfer Center Coordinator.

WORK SCHEDULE

• 40 hours per week
• Evening Shift

DEPARTMENT DESCRIPTION

The UW Medicine Transfer Center is 24-hour call center serving the UW Medicine Hospital system. We have a great opportunity for an individual with excellent customer-service skills to facilitate consult/transfer requests from providers and clinical staff throughout the WWAMI region.

The Transfer Center arranges patient transfers and inpatient consults to all four UW Medicine hospitals (HMC, UWMC-ML, UWMC-NW, VMC) from across Washington, Alaska, Montana and Idaho. The Transfer Center Coordinator is responsible for receiving and documenting incoming calls from providers requesting to transfer patients to UW Medicine. The Transfer Center also manages calls from our physician specialist line, which connects practitioners throughout the WWAMI region with advice and consultations from UW Medicine’s excellent group of specialists

PRIMARY JOB RESPONSIBILITIES

• Answer calls from outside providers in the WWAMI region and beyond requesting patient transfers and consultations
• Connect callers with UW Medicine providers for consultation, lower acuity transfers, and VPN requests
• Document calls & record consult notes into Epic 
• Assess callers needs to prioritize emergent or critical issues and direct to the appropriate resource as needed
• Collect patient and provider demographics and referring facility contact information to document transfers in Epic
• Acknowledges and treats all federally-protected patient health information (PHI) in a manner consistent with UW Medicine standards and applicable laws.
• Collaborate with multiple departments to ensure the accurate and timely flow of patient documentation, including medical record numbers, face-sheets, transfer-summaries, and imaging.
• Assist nursing staff by providing non clinical info to callers and/or directing callers to appropriate clinics or medical center services as needed.
• Ensure accuracy and complete patient transfer charts for the preparation of statistical reports
• Assist staff with daily follow-up communications to referring physicians and facilities
• Assist staff with data integrity and maintenance for the preparation of reports

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in a healthcare or call center setting.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Additional Departmental requirements:

• Two (2) years of multi-line operator experience in a high-volume setting
• Experience working in a team environment.
• Proficiency in Microsoft Windows navigation & Microsoft Office Suite
• One year of specialized clerical experience may be substituted for education
• Proficiency in Epic

Desired:

• Demonstrated excellent oral and written communication skills
• Strong problem-solving skills including tolerance for ambiguity
• Knowledge of medical terminology
• Knowledge of medical sub-specialties
• Experience working in emergency or crisis situations
• Experience in a large complex healthcare system or academic healthcare setting
• Familiarity of healthcare industry, trends and coming policy changes
• Bachelor’s degree 

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$22.94 hourly

Pay Range Maximum:

$32.81 hourly

Other Compensation:

Evening Shift Premium $1.75 per hour

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Evening Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.