Epic Application Analyst at University of… · Austin

EPIC APPLICATION ANALYST Location: AUSTIN, TX Job Posting Title: Epic Application Analyst Hiring Department: Dell Medical School Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Exempt from FLSA Earliest Start Date: Immediately Position Duration: Expected to Continue Location: AUSTIN, TX Job Details: GENERAL NOTES The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care. IMPORTANT EMPLOYMENT INFORMATION This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. PURPOSE The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care. RESPONSIBILITIES APPLICATION IMPLEMENTATION AND SUPPORT • Analyze clinical, business, and technical processes to develop effective system solutions • Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows • Manage application implementations, upgrades, and enhancement projects • Provide technical and application support to clinical users, operational staff, and Information Technology teams WORKFLOW ANALYSIS AND OPTIMIZATION • Conduct workflow analysis to identify opportunities for operational improvement • Design and implement application solutions that support departmental and organizational needs • Collaborate with operational stakeholders to prioritize application enhancements • Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization SYSTEM MAINTENANCE AND TROUBLESHOOTING • Maintain and support installed Epic application software • Perform debugging, testing, implementation, and maintenance of software modules • Troubleshoot application issues and coordinate timely resolution • Ensure all application changes comply with established change management procedures DOCUMENTATION AND TRAINING • Create and maintain documentation for assigned Epic applications • Develop, coordinate, and execute testing plans for supported applications • Partner with IT educators to update training plans, educational materials, and technical documentation • Maintain accurate documentation supporting application maintenance and optimization CUSTOMER AND VENDOR LIAISON • Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders • Participate in production support activities during implementations and upgrades • Provide project management support as required • Maintain productive relationships with vendors and business partners to support application performance and issue resolution MARGINAL OR PERIODIC FUNCTIONS • Mentor junior analysts and provide guidance as assigned • Participate in an on-call rotation supporting enterprise clinical applications • Travel occasionally to support users, implementations, training, and organizational initiatives • Perform related duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES TECHNICAL EXPERTISE • Analyze, configure, and modify Epic software applications • Diagnose and resolve complex application issues • Design effective technical solutions while maintaining system integrity • Apply healthcare IT principles and Epic application support best practices PROJECT MANAGEMENT • Manage application upgrades and assigned projects • Develop project timelines and coordinate technical resources • Monitor progress and ensure project milestones are achieved • Balance multiple priorities while meeting organizational deadlines WORKFLOW ANALYSIS • Analyze clinical and operational workflows • Identify opportunities for workflow optimization and system improvements • Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions • Support continuous optimization of Epic application functionality COMMUNICATION • Serve as liaison between Information Technology, vendors, clinical users, and operational partners • Facilitate meetings and communicate technical information clearly and effectively • Provide project updates and resolve communication issues • Build productive working relationships across multidisciplinary teams DOCUMENTATION • Develop and maintain comprehensive application documentation • Create clear technical instructions, testing documentation, and user guides • Maintain current application records and supporting materials • Ensure documentation remains accurate, organized, and accessible REQUIRED QUALIFICATIONS • Bachelor’s degree in Computer Science, Information Technology, or a related field • Minimum of two years of experience in application support, healthcare IT, or a related technical environment • Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications • Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements • Knowledge of healthcare information technology principles, software development, and systems analysis • Strong analytical, troubleshooting, and problem-solving skills • Excellent verbal and written communication skills • Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment Relevant education and experience may be substituted as appropriate. PREFERRED QUALIFICATIONS • Master’s degree in Computer Science, Information Technology, or a related field • Minimum of four years of experience supporting healthcare IT or Epic systems • Experience supporting Epic applications within clinical or operational environments • Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives • Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams • Knowledge of healthcare workflows, change management, and application lifecycle management Licenses/Registrations/Certifications REQUIRED • Epic Certification in a relevant module PREFERRED • Project Management Professional (PMP) Certification • ITIL Certification • Additional Epic certifications relevant to assigned application areas SALARY RANGE $85,000+ depending on qualifications WORKING CONDITIONS • Standard office environment and equipment • Repetitive use of a keyboard and computer • May provide on-site support within clinical and operational environments as business needs require • May participate in application upgrades, testing, go-lives, and after-hours support activities • May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients REQUIRED MATERIALS • Resume/CV • 3 work references with their contact information; at least one reference should be from a supervisor • Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes. Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update the sections within your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • E-Verify Poster (English and Spanish) [PDF] • Right to Work Poster (English) [PDF] • Right to Work Poster (Spanish) [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.