Resource Specialist at University of North Florida in Jacksonville, FL

Department

Office of the Dean of Students, Care Services-OPS

Compensation

 

Position Summary

The Resource Specialist supports the administration, coordination, and growth of the Nesting Place program, which assists students experiencing housing insecurity and other significant resource-related challenges. This position provides direct student support through application review, scholarship and program monitoring, benefit eligibility guidance, and connection to campus and community resources.

The Resource Specialist ensures compliance with evolving legislative and institutional requirements related to student eligibility and support programs while maintaining accurate records, tracking outcomes, and assisting with program assessment and reporting. This role requires a student-centered professional with strong case management, organizational, and collaborative skills who can effectively support students navigating complex personal and financial circumstances.

Essential Responsibilities

• Review and process Nesting Place applications and supporting documentation in accordance with institutional policies and updated legislative requirements.
• Assist with determining student eligibility for program participation, scholarships, and related support services.
• Monitor student participation, scholarship status, and ongoing program compliance requirements.
• Provide individualized support and resource navigation to students experiencing housing insecurity, financial hardship, or other basic needs concerns.
• Connect students with campus departments and local community agencies for housing, food assistance, healthcare, transportation, public benefits, and additional supportive services.
• Maintain accurate and confidential student records, case notes, and program documentation.
• Track program utilization, student engagement, and outcomes to support reporting and assessment efforts.
• Collaborate with university departments and external community partners to strengthen referral networks and coordinated student support efforts.
• Assist with outreach initiatives, presentations, and educational efforts related to basic needs resources and Nesting Place services.
• Support the development and implementation of operational procedures to maintain compliance with changing state and institutional regulations.
• Participate in divisional committees, trainings, and professional development opportunities related to student support and care services.
• Provide crisis response support and appropriate referrals as needed.

Knowledge, Skills, and Abilities

• Knowledge of student support services, case management principles, and resource referral practices.
• Ability to interpret and apply policies, procedures, and legislative requirements.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Effective interpersonal, communication, and collaboration skills.
• Ability to work with students experiencing crisis, housing instability, or financial hardship with empathy and professionalism.
• Experience maintaining confidential records and handling sensitive information appropriately.
• Ability to develop partnerships with campus and community stakeholders.

 

Required Qualifications

 

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

 

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA ’ s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at (904) 620-1423 or clery@unf.edu.

 

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.