University of Chicago→
Operations Center Technician at University of Chicago in Chicago, IL
Skills
Job Description
Department
OPS ITS - Computer Operations
About the Department
Job Summary
Responsibilities
- Monitors and controls Windows/Linux servers, networking equipment, and peripheral devices.
- Performs routine system checks and documents machine performance and production reports.
- Triage and resolves common technical issues; escalates complex issues to senior team members.
- Responds to service desk calls and generates/assigns work tickets.
- Monitors environmental systems including CRAC/CRAH units, UPS systems, and temperature sensors.
- Assists with diagnosing and troubleshooting hardware, software, and connectivity issues.
- Performs basic administrative tasks across network, Windows, and UNIX platforms.
- Maintains accurate documentation of operational activities and incidents.
- Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals.
- Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Certifications:
---
Preferred Qualifications
Education:
- Associate degree in a related technical field or equivalent experience.
Experience:
- Minimum one (1) year of experience in a related technical, IT support role, or customer service role.
- Strong problem-solving and communication skills.
- Demonstrated customer service skills.
Preferred Competencies
- Respond to Service Desk calls and manage tickets.
- Monitor and respond to environmental alarms.
- Monitor campus networks and phone systems.
- Respond to Building Automation System alerts.
- Operate high-speed printers.
- Perform basic administrative tasks.
- Work independently with limited supervision.
Working Conditions
- Hybrid, onsite and remote as needed.
- Standard office and data center environment.
- High noise environment.
- Irregular work schedule.
- On-call responsibilities.
- Lift up to 50 pounds.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.