Customer Service Representative at Universities… · Stevens…

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Position Title:

Customer Service Representative

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Customer Svcs Rep

Job Duties:

The Customer Service Representative is responsible for all aspects of customer service in the “front of the house” of the University Dining operations. This will include customer contact to address and resolve issues, cashier training and coverage, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Manager – DeBot Center within University Dining with daily tasks assigned by the Customer Service Supervisor. The ability and willingness to work a variable schedule, including nights and weekends, and alternate hours with short notice, is required.

Key Job Responsibilities:

• Guides and trains staff and student workers

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Troubleshoots and resolves issues in a timely and professional manner

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Processes customer transactions and may take payments following established policies and procedures

Department:

University Dining

Compensation:

$16-$19 per hour based on experience

Required Qualifications:

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities. 
• Ability to interact courteously with customers. 
• Ability to manage and solve customer complaints and requests. 
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff. 
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking and gathering prepared products and/or inventory items.
• Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding. Current Serv Safe certification or ability to complete certification within 3 months of hire. 

Preferred Qualifications:

·       Prior experience within a University Dining facility with large numbers of student employees.

·       Knowledge of methods, and ability to motivate employees.

·       Basic knowledge of the technology used in a University Dining location. 

·       Knowledge of basic safety and sanitation principles. 

Terms of Employment:

This is an on-going University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. UW-Stevens Point does not offer H-1B or other work authorization visa sponsorship for this position.

How to Apply:

TO ENSURE CONSIDERATION: Applications received by 1/6/2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:

- Online application

Employment will require a criminal background check. It will also require you to supply three (3) professional references/one (1) of which being a current or former supervisor. (Preference to supply five (5) professional references/two (2) of which being a current or former supervisors.) Your references will be required to answer questions regarding misconduct, sexual violence and sexual harassment.

Contact Information:

For additional information regarding the position, please call or email:

Anthony LaRocca, Chair, Search and Screen Committee

Email: anlarocc@uwsp.edu

Phone: 715-346-2134

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: human.resources@uwsp.edu

Phone: 715-346-2606

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or hr@uwsp.edu.

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.