Student Accounts & Collections Specialist at Universal… · Lisle

Summary: Universal Technical Institute, Inc. is dedicated to making a change in the lives of employees and students, with over 60 years of experience in the education sector. They are seeking a Student Accounts & Collections Specialist to support students with payment arrangements, billing questions, and financial responsibilities, while ensuring accurate processing and smooth experiences during key events. Responsibilities: - Support students and parents with payment plans, account questions, billing clarity, and account updates - Process student refunds, grant awards, and check disbursements accurately and efficiently - Guide students through payment expectations, collect past‑due balances, and maintain accurate financial records from enrollment through graduation Required Qualifications: - High School Diploma or GED required - 1-3 years of previous experience; preferably in an institution of higher education or in the customer service industry - Skilled in clear and effective oral and written communication with a diverse customer base, always maintaining a welcoming and friendly demeanor - Builds effective relationships, ability to work in a fast-paced environment, organized, high level of attention to detail, and accuracy - Must have a good understanding of Microsoft Office programs and the ability to learn other systems Preferred Qualifications: - Associate's degree preferred - Some collections, accounting and/or general ledger experience preferred - Microsoft Excel intermediate knowledge highly preferred Required Skills: Payment processing, Collections, Account management, Microsoft Excel, Microsoft Office Benefits: Paid Training, Tuition Waiver for programs offered at UTI and Concorde campuses, Competitive Paid Time Off Programs, Retirement Matching, Paid Parental Leave, Competitive Health Insurance, Pet Insurance, Health Plan Enrollment