Field Service Manager at Universal… · Worcester

• Salary: £50-60000 Basic (DOE)
• Hours: Mon-Fri - 8am - 4.30pm
• Based in Worcester with occasional travel to sites.
• Car / Allowance
• Company Bonus

We’re looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You’ll Do

· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

· Manage technical escalations, resolving complex issues quickly and professionally

· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

· Allocate workloads and prioritise jobs to maximise responsiveness and uptime

· Identify trends, recurring issues and opportunities for continuous improvement

· Work closely with customers and internal stakeholders to deliver a best-in-class service

· Deliver training and upskilling across the team

· Track performance metrics and use data to improve service delivery

· Proven experience in field service engineering, with demonstrable leadership experience

· Commercially aware, customer-focused and solutions-driven

· Confident managing escalations and high-pressure situations

· Strong organisational, communication and problem-solving skills

· Experience with service systems (CRM/ERP) and performance reporting

· Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

· High-impact leadership role with real ownership

· Opportunity to shape and improve service operations

· Work in a fast-paced, customer-focused environment

£50-60000 Basic (DOE)

Based in Worcester with occasional travel to sites.

Car / Allowance

Company Bonuses

IND25