Customer Experience Co-ordinator at Universal… · Havant

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

• Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.

• Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.

• Identify and address process improvements, proactively solving problems and anticipating challenges.

• Take full ownership of customer issues, managing them from start to resolution with minimal supervision.

• Make timely and well-informed decisions to meet deadlines consistently.

• Maintain detailed and accurate records of customer interactions and support activities.

• Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.

• Strong accountability and the ability to own outcomes from start to finish.

• Exceptional problem-solving and decision-making skills with a structured approach.

• High attention to detail and a commitment to thoroughly following procedures.

• Ability to thrive in a fast-paced environment while maintaining professionalism.

• Excellent verbal and written communication skills, always prioritising the customer experience.

• Highly organised with the capability to manage multiple priorities effectively.

• Self-motivated, proactive, and dedicated to exceeding expectations.

Experience and Qualifications

• Educated to A-Level standard or equivalent.
• Previous experience in customer service, sales support, or administrative coordination.
• Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
• Demonstrated ability to manage complex customer interactions and collaborate across teams.

Our Values The ideal Customer Experience Co-ordinator will exemplify our core values:

• A Fire Within – Passionate, energetic, and committed to delivering excellence.
• Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
• Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
• Extreme Ownership – Accountable, solution-driven, and always improving.
• We Think Big! – Creative and innovative, always exceeding expectations.

Salary- £27,000- £30,000 basic plus Company wide bonus scheme Monday- Friday 9am-5pm Free Parking Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions