GBS Customer Support Representative-21 at United Parcel… · Philippin…

GBS Customer Support Representative-21 Location: PH - UPS INTRA ASIA HUB (PHMAI) Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Assist Enterprise customers with tracking inquiries for orders and shipments using customer-prescribed systems and tools. Handle investigation cases related to lost, delayed, or missing shipments. Manage and process customer claims accurately and efficiently in accordance with company procedures. Respond to customer inquiries via phone and email in a professional and courteous manner. Document all customer interactions, actions taken, and case updates within the system. Escalate complex or unresolved issues to appropriate teams when necessary. Maintain service level agreements (SLAs) and performance metrics. Ensure compliance with company policies, data privacy standards, and Apple guidelines. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.