GBS Customer Service Rep at United Parcel Service (UPS) in Philippines

GBS Customer Service Rep Location: PH - UPS INTRA ASIA HUB (PHMAI) Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Description Acts as a liaison to provide accurate product and service information while resolving customer issues efficiently and professionally. What You’ll Do Manage high volumes ofincoming calls and emails Ensure all cases are updated and closed on time with proper system exceptions Handle escalations related to Import Tracers, CEC inquiries, GSR, and forwarded CSR issues Provide proactive and timely customer updates Resolve product or service issues through root cause analysis and solution ownership Identify customer needs and drive satisfaction Build strong customer relationships through effective communication Maintainquality and SLA standardsfor calls and CEC email handling Supportrotational CRG tasksand act asbackup for frontliners Skills & Requirements Strong customer orientation and adaptability Ability to multitask, prioritize, and manage time effectively Excellent English communication (verbal and written) Strong phone handling and active listening skills Analytical and problem‑solving mindset Customer‑centric and quality‑driven Willing to workshifting schedules Able to work with minimal supervision Preferred:Global Package experience Ability to identify and promote continuous improvement Demonstrated leadership capability Ability to understand and execute policies and procedures effectively Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.