Customer Services Associate at United Parcel… · Leighton…

Customer Services Associate Location: GB - Leighton Buzzard (GBLEI) Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Customer Services Associate Polar Speed UPS : Site 1 Pharmacy, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG Monday to Friday - 37.5 hours per week, shift patterns to be advised Key Responsibilities: * Update and maintain accurate patient records on the patient database. * Recognise and report adverse events in accordance with standard operating procedures and within specified timelines. * Coordinate the receipt of prescriptions from prescriber with the delivery pf the dispensed prescription to the patient. * Provide an initial response to all patient or Trust enquiries about the homecare service. * Ensure all deliveries are scheduled to ensure the patient never runs out of medication or ends up with excess. * Rotate within the department to ensure a knowledge of all therapies. * Maintain and update knowledge of regulatory requirements. * Assist with the achievement of KPIs both internal and external. * Comply with all data privacy requirements to protect patient confidentiality. Requirements: * Excellent telephone manner * Must have excellent organisation skills, show initiative and be proactive. * Must have a good eye for detail, be able to work under pressure, and be a quick learner. * Must be able to build effective working relationships with senior managers and team leaders and colleagues across every department. * Must appreciate the need for maintaining confidentiality. * Good working knowledge of IT packages: Word, Excel, PowerPoint, Internet/Intranet, Teams. * Team player mentality with ability to work on own initiative. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.