POS Support Technician (Korean Bilingual) at United… · Hackensack

Summary: United Merchant Services, Inc. is a leading provider of POS hardware service for merchants nationwide. They are seeking a POS Support Technician to provide technical support, prepare and maintain POS systems, and ensure smooth operation of hardware and software for their clients.

Responsibilities:
- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required

Required Qualifications:
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Able to work off-site occasionally
- Business travel may be required
- Able to lift up to 50 lbs

Preferred Qualifications:
- Bi-lingual in English & Korean preferred
- POS/PC support related experience preferred
- CompTIA A+ Certification a big plus

Required Skills: POS hardware support, POS software support, Hardware repair, Software installation and configuration, Network installation and configuration, CompTIA A+ Certification

Benefits: Medical, Dental, and Vision Insurance, 401K, Life Insurance, Paid Sick and Vacation Time, Gym Support, Lunch Support, Employee Assistance Program, Employee Referral Program