Desktop Support Technician Intern at United Health… · Binghamton

Summary: United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. The Desktop Support Technician Intern supports healthcare providers and staff by assisting with day-to-day technical needs in both clinical and administrative environments, providing hands-on experience with healthcare IT systems. Responsibilities: - Supports healthcare providers and staff by assisting with day-to-day technical needs in both clinical and administrative environments - Provides hands-on experience with healthcare IT systems, including electronic health record (EHR) applications, clinical workstations, and HIPAA regulated technologies - Works under supervision to ensure technology functions reliably in support of patient care Required Qualifications: - Currently pursuing a degree or certificate in Information Technology, Computer Science, or related field - Basic knowledge of Windows operating systems - Familiarity with desktop hardware, printers, and peripherals - Strong customer service skills with ability to support clinicians and staff calmly and professionally - Understanding of the importance of confidentiality and data security - Ability to follow policies, procedures, and documentation standards Preferred Qualifications: - Recently completed a degree or certificate in Information Technology, Computer Science, or related field - Interest in healthcare IT or clinical systems - Basic understanding of Active Directory or Azure AD - Exposure to ticketing systems (ServiceNow, Jira, Freshservice, etc.) - Knowledge of endpoint management or imaging tools (SCCM, Intune, MDT) Required Skills: Windows operating systems, Desktop hardware, Printers, Peripherals, Electronic Health Record (EHR) applications, HIPAA regulated technologies, Active Directory, Azure AD, ServiceNow, Jira, Freshservice, SCCM, Intune, MDT Benefits: Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week, Discounted childcare through Bright Horizons, Voluntary benefits like pet insurance, legal services, and identity theft protection, PTO starts accruing from day one, 403(b) retirement plan and company match, Flexible spending accounts, Access to financial advisors, Up to $400/year in wellness rewards, 24/7 EAP counseling, Virtual mental health support, A food pantry, PTO donation program, Professional attire through the Classy Closet, Access to 100,000+ online courses, Leadership programs, Tuition reimbursement, Clinical ladders, Internal mobility