Community Assistant at United Group in Troy, NY

Summary: United Group is a full-service, vertically integrated leader in real estate development and management. They are seeking a part-time Community Assistant to maintain resident relations, assist with administrative duties, and support community programming at their student housing community in Troy, NY. Responsibilities: - Maintains frequent and consistent hours of availability in the office for resident issues - Establishes rapport with each resident and attempts to develop a feeling of group respect, responsibility, and cohesiveness amongst the community - Refers resident relations issues to the Property Manager and/or Assistant Property Manager - Spreads awareness of security procedures and precautions - Maintains confidentiality in situations where it is warranted/needed - Assists with any resident programming and activities for the community - Performs various administrative duties related to successful operations of the community - Reports on any maintenance and repair work needed to Maintenance Staff promptly - Assists with opening and closing procedures - Assists with the marketing and social media initiatives for the Property - Assists with all aspects of the leasing process, gives tours to prospective residents, accepting applications, processing license agreements, assigning rooms, and assisting with promotional events as requested - Provides excellent customer service to current and prospective residents at all times - Attends any assigned training workshops throughout employment; i.e., Orientation, School of Leasing, etc - Completes required online Grace Hill training on a regular basis to ensure compliance with related regulatory requirements and interactions with resident community Required Qualifications: - High School Diploma; applicable work history - 1+ years of experience in customer service, hospitality, and/or property management - Familiar with Microsoft Office applications and social media platforms - Demonstrates integrity on a personal and professional level - Strong teamwork skills - Willing to work respectfully with people of diverse backgrounds - Excellent communication and customer service skills - Willingness to assist other team members as needed - Good work and safety habits Required Skills: Microsoft Office, Social Media Platforms, Property Management