Systems Engineer at UniPhar in Newcastle, Dublin 22, IE

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of close to 3,000 spread across Ireland, United Kingdom, the Netherlands, the Nordics and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.

Culture at Uniphar

We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest pharma and medtech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.

Objective

• Be available across a 24/5 shift pattern
• Proficiently utilise multiple systems applications to drive the operational performance of the site.
• Order release management into the warehouse pick environment
• Real time troubleshooting
• Monitoring the Execution of the Wave Management process
• Monitoring of replenishments
• Adhere/ Chasing of pick sequencing/ routes
• Responsible for the outbound process to ensure customer orders are dispatched
• Warehouse queries: coordination of emergency orders/ route progress
• Ad hoc reporting as required by the operational needs of the business
• Escalation management
• Inbound monitoring of data to ensure there are no operational issues

MAIN DUTIES & RESPONSIBILITIES

• Overseeing planning of all Warehouse orders to ensure that departure times are kept
• Completing Hourly and Daily reports to document Shift performance
• Co-ordinating replenishments for the just in time model to ensure stock is available in high speed picking areas
• Co-ordinating Customer Requests, cancellation of orders or modification of orders
• Creating plans to deal with scheduled operation downtime and understanding the effects of this downtime
• Raising issues with external and external vendors
• Escalation of issues through documented escalation procedure
• Identifying areas of improvement in day-to-day Operations

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• Minimum Honors Degree in an Engineering discipline
• 3- 4 years prior Process engineering experience
• Experience in the Pharma/FMCG sectors an advantage
• Lean six sigma qualification an advantage

Competencies of the successful candidate

• Attention to detail
• Results orientated
• Strong numerical & analytical skills
• Ability to learn new systems quickly
• Ability to see problems as a challenge
• Develop an in-depth understanding of the interaction between systems
• Have an ability to use multiple system applications
• Be a strong team player
• Have excellent timekeeping
• Be efficient with Microsoft Applications, Excel, Word, PowerPoint etc..
• Be able to attend Warehouse for all shifts. Remote working is not possible for this position.