Assistant Practice Manager at UNIO Health… · San…

Assistant Practice Manager

Company Description

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 185 providers operating out of 62 locations across Southern, Central, and Northern California.

Position Summary

The Assistant Practice Manager at Unio partners with senior management and affiliated physicians to ensure the overall efficient operations of the clinical practice. 

The Assistant Practice Manager is responsible for supporting the organizational day-to-day needs of clinic operations, and direct supervision of the office staff. The Assistant Practice Manager oversees aspects of service delivery, quality assurance, and partners with our compliance team to ensure governmental regulations, licensing, regulatory compliance, program policies. The position is hands-on, interacts, and coordinates with management, staff, and patients.

What you will be doing

• Oversee the operations of clinical and non-clinical care for the site, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical records documentation to ensure effective patient care and service quality.
• Collaborates with operations leadership on development and implementation of clinic goals, policies, procedures, budget plans and work standards.
• Provides direct supervision to support staff (front and back office) and manages employee performance to ensure optimal patient flow and high clinical quality.
• Monitors and improves practice key performance indicators related to revenue cycle, patient satisfaction, and access standards to ensure adherence to performance expectations.
• Serves as the key problem-solving resource for staff on patient issues. Serves as first point of contact for patient complaints and insurance plan grievances.
• Serves as the OSHA and Compliance Liaison at clinic site, ensuring compliance with established company policies, current healthcare regulations, HIPAA requirements, medical laws, and ethics.

What you will bring to the team

• High school diploma or equivalent with 5+ years of medical office experience.
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage competing priorities

What we can offer you

• Competitive Salary
• Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown