Systems and Operations QA Lead at Unilever Group in Philippines

Job Title: Systems and Operations QA LeadLocation: Gateway, Cavite (Onsite)

The Systems and Operations QA Lead will be oversee the regulatory and systems requirements of the site, ensuring necessary system/ programs are in place. He/She will also be main QA contact for all concerns related factory operations, excluding inbound related which will be under the Laboratory and Inbound QA Lead.

He/she will oversee and provides timely response related to regulatory requirements, management system requirements, consumer and customer complaints, and non-factory team raised concerns. He/she will also work with the B&W PC Quality Manager in ensuring UMS Quality Pillar is implemented and embedded in the factory activities

Key Accountabilities

1. People, Culture & Linkage

• Implements program to ensure Quality Team is trained and properly executing all necessary quality checks based on standards
• Ensures all relevant personnel are knowledgeable of the Quality Management System
• Liaises with BU/ BG Quality team, R&D, Procurement, Planning and other groups at the factory
• Coordinates with relevant regulatory groups for any important updates and actions needed to ensure site is fully complaint to latest standards

2. Quality Systems Management

• Develops and builds quality protocols aligned with category requirements and protocols
• HACCP and Quality Plan are available, updated based on established program, effective and made aware to all relevant personnel
• Ensures internal audit program is in place

3. Operations

• Manages daily schedule of Quality Engineers, Innovation & Change QA and Systems QA
• Provides timely disposition on held finished products
• Coordinates with other factory departments of any operations related concerns and ensure necessary actions are taken
• Leads analysis and elimination of top quality losses based on QA matrix and high risk sporadic ones
• Provides response related to consumer and customer complaints and ensures all valid ones are addressed to prevent recurrence
• Ensure quality KPIs are updated
• Manages Quality Engineers to ensure manufacturing D incidents are reported and closed on time in Quality One
• Leads review of Q-EWOs ensuring proper root cause analysis and actions are closed
• Supports B&W PC Quality Manager in ensuring UMS Quality Pillar is in place. Ensuring process parameters critical to achieve god quality characteristics are set and followed consistently

4. Testing & Measurement

• Ensures proper method validation is conducted for each test method used in the factory
• Ensures any device, procedure, change that may affect product quality is fully assessed and validated before implementation
• QCPs and CCPs are validated and fully aligned with both regulatory and global quality standards

5. Costs

• Works with Laboratory and Inbound QA lead in ensuring:
• Annual budget is clear and available
• No cost overspend versus budget
• Opportunities to improve spent cost related either to cost of good or bad quality are identified

6. Quality and Consumer Safety

• Working knowledge on the UL Quality Management System, BRC, ISO 22716, T5Z, and FFZ procedures and protocols, as well as on regulatory related standards such as CATO and PDEA
• Supports the implementation of UL Quality Management System, BRC, ISO 22716, T5Z, and FFZ protocols to ensure consumer safety and overall quality of the final product manufactured in the site especially for new product innovation and new processes.
• Conducts verification of site compliance to the UL QMS, HACCP, and Category GMP, CATO through internal audits and quality deep dive activities.
• Develops site specific standard operating procedures and work instructions that supports the consistent implementation of the UL QMS, Consumer Safety Program and other applicable standards.
• Identifies digital transformation projects for Quality and executes the same to facilitate continual improvement of the Innovation and Improvement process.

7. Continuous Improvement

• Understands UMS principles and supports the Quality Pillar.
• Targets quality, waste, and cost improvement with UMS methodology and collaborating with production on the execution of the defined improvements.
• Utilizes critical thinking to innovate current processes and deploy improvements.

8. Safety, Health, and Environment

• Respect and follow all safety, health and environment rules, procedures and protocols related to the operations in the site.
• Understands the legal responsibility relevant to safety, health and environment as well as its implications to the scope of the job.
• Conducts Safety Behavioral Observations focusing on Safe / Unsafe Acts and Conditions noted within the site as part of daily routine.
• Full knowledge of the workplace and hazards within it. Utilize all appropriate safety and environmental procedures for people, processes, materials, products, and equipment relevant to the task.

9. Leadership

• Uphold the development of a highly effective and strong quality team through robust and effective communication.
• Leads by example and provides guidance to manage conflicts, goals, and targets.
• Ensures full compliance of Unilever’s Confidentiality Action Plans for all innovations
• Coaching
• Shares knowledge and technical expertise to the team and other groups depending on the need.
• Problem Solving
• Fully operational knowledge on identifying, prioritizing, and providing full quality and consumer safety view on Technical Risk Assessments for New Product Innovation and New Processes.
• Uses appropriate tools and prioritization techniques aligned with UMS methodology in providing solution to noted quality and consumer safety issues.
• Analyses complex data and assigns into quality loss trees while applying correct methods to ensure proper calibration and interpretation of results as input to problem resolution noted during Main Plant Trials and Risk Assessments.

10. Decision Making

• A Working Knowledge of how to identify, prioritize and address problems using appropriate tools and techniques identified during the Technical Risk Assessments and execute the same to address the noted concern.
• Demonstrates initiative to handle quality and consumer safety related decisions in coordination with the site Quality Manager.
• Makes technical decisions to support the quality team working at inbound material assessment through and provides of documented SOPs and training.
• Works under limited supervision and has some freedom to arrange order of duties other than routine quality tasks.
• Project Management
• Attains the required output and targets of the defined quality improvement projects given the agreed timelines.
• Uses appropriate project management tools and techniques to ensure efficient use of technical, financial and human resource.

11. Business Acumen

• Understands the need to meet the changing demands of consumers and the impact of quality and consumer safety on consumer buying decisions.
• Ensures correct and on-time product or material quality assessment and disposition.
• Cost savings initiatives

Skills and Qualifications Required:

• Graduate of any Science course, preferably licensed Engineer or Chemist but not a must
• Good people handling, coaching, and leadership skills
• Problem solving and data analysis skills
• Presentation skills (well versed in MS Office and Power Apps)
• Reading, comprehension, and communication skills
• Working knowledge in GLP, WCM, TPM, HACCP and HPC 420
• Minimum of 5 years experience in FMCG

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.