Trainer at Unified Microsystems in Dubai, Dubai, United Arab Emirates

Purpose

The Trainer is responsible for designing, delivering, and evaluating training programs that strengthen both the technical and behavioral competencies of Unified Microsystems employees. This role will conduct technical trainings as well as soft skills training to enhance communication, customer service, teamwork, and professional effectiveness. The Trainer plays a critical role in ensuring employees are equipped with the knowledge, skills, and mindset required to deliver high-quality services aligned with company standards and client expectations.

Work Overview

• Assess training needs in coordination with the department heads.
• Design and update training materials, modules, manuals, presentations, and practical exercises for both technical and soft skills programs.
• Work with internal and external subject matter experts to develop, review, and facilitate technical training content that reflects current systems, tools, and operational practices.
• Create, maintain, and regularly update a comprehensive training plan and schedule covering technical and soft skills programs, ensuring timely delivery and minimal disruption to operations.
• Conduct engaging technical and soft skills training sessions, including hands-on demonstrations, simulations, and practical assessments.
• Facilitate onboarding and refresher technical trainings for new hires and existing staff.
• Evaluate training effectiveness through assessments, feedback, and performance observations.
• Recommend improvements to training programs based on learning outcomes and operational needs.
• Track training attendance, completion, and competency development.
• Performs other duties within the scope of the role to support the organization's goals.

Requirements

Required and Preferred Skills

• Strong working knowledge of Microsoft 365 applications and administration
• Solid understanding of ITIL principles, service management concepts, and best practices, with the ability to translate these into practical, role-based training for technical and non-technical audiences.
• Ability to deliver technical training focused on core IT concepts, workflows, and service processes rather than product-specific instruction, enabling learners to adapt across different tools and systems.
• Strong skills in designing training materials, presentations, manuals, and practical exercises, and in facilitating engaging classroom, virtual, and hands-on training sessions.
• Excellent verbal and written communication skills, with the ability to explain complex technical topics in a clear, structured, and audience-appropriate manner.
• Ability to assess training needs, evaluate learning outcomes, gather feedback, and recommend improvements based on performance observations and business requirements.
• Effective collaboration skills for working with department heads, subject matter experts, and external training vendors to ensure training content is accurate, relevant, and aligned with operational needs.
• Strong planning and time-management skills to manage training schedules, track attendance and completion, and ensure timely delivery of training programs.

Qualifications and Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, Education, Human Resources, or a related field.
• At least 3–5 years of experience in training, learning and development, or a similar role.
• Proven experience in designing, delivering, and evaluating training programs, including both technical and soft skills training.
• Hands-on experience conducting technical trainings related to IT support, systems, tools, or project-based environments.
• Experience facilitating soft skills training, such as communication, customer service, teamwork, and professional effectiveness.
• Background in IT services, managed services, or technology-driven organizations is highly preferred.
• Experience working with subject matter experts (SMEs) to develop and validate technical training content.
• Familiarity with onboarding programs, refresher trainings, and competency-based training approaches.
• Experience in training needs analysis, training scheduling, and tracking training effectiveness.
• Prior experience in a multicultural or fast-paced work environment is an advantage.