Airport Customer Service - ROA at Unifi in Roanoke, VA

Summary: Unifi is committed to providing exceptional experience in the aviation services industry. The Airport Customer Service role involves assisting passengers with their arrivals, ticketing, check-in, and addressing any queries or complaints.

Responsibilities:
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems
- Direct passengers through Customs, Immigration, and Quarantine
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Push wheelchairs with passengers through all areas of the airport
- Adhere to all safety procedures and policies
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position
- Complete work in a safe and secure manner, following company safety and operational standards
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy

Required Qualifications:
- High School diploma or GED
- Must be at least 18 years of age
- Must be able to obtain credentials required as per airport or state or customs requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
- Must be able and open to work in outside weather conditions which may include severe seasonal elements

Required Skills: Ticketing Systems Operation, Passenger Check-in, Baggage Handling, Reservations Management, Wheelchair Assistance, Safety Procedures Compliance, Airport Security Credentials

Benefits: Flight Privileges: Offered after 30 days for employees and eligible family members!, Paid time off (for full-time employees)., Comprehensive Medical, Dental and Vision Insurance (for full-time employees)., 401k for all employees., Exclusive discounts and additional wellness programs.