Airport Customer Service Agent - FAR FT at Unifi in Fargo, ND

Summary: Unifi is an aviation services company providing airline ground services and helping passengers and aircraft reach their destinations safely. The Airport Customer Service Agent supports passengers throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and complaint resolution, while also assisting passengers with special needs and following airport safety and security standards.

Responsibilities:
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system.  This includes boarding, baggage service, reservations and resolving related complaints and problems
- Direct passengers through Customs, Immigration, and Quarantine
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Push wheelchairs with passengers through all areas of the airport
- Adhere to all safety procedures and policies
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position
- Complete work in a safe and secure manner, following company safety and operational standards
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy

Required Qualifications:
- High School diploma or GED
- Must be at least 18 years of age
- Must be able to obtain credentials required as per airport or state or customs requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
- Must be able and open to work in outside weather conditions which may include severe seasonal elements

Benefits: Paid training is provided for all new employees., Flight Privileges: Offered after 30 days for employees and eligible family members!, Weekly pay for hourly employees (could change it specific to the state e.g. CA), Full time starts at 30 hours per week!, Paid time off (for full-time employees)., Comprehensive Medical, Dental and Vision Insurance (for full-time employees)., 401k for all employees., Exclusive discounts and additional wellness programs.