Digital Transformation & Knowledge… at UNDP Careers · Remote

Summary: UNDP is the lead United Nations agency on international development, working in 170 countries to eradicate poverty and reduce inequality. The Digital Transformation & Knowledge Management Intern will assist in optimizing teamwork processes and collaboration methods, leveraging AI and automation tools to enhance research, stakeholder engagement, and project management. Responsibilities: - Create a simple dashboard for team operations (e.g., workload, deadlines, pipeline status, press-review themes) using Excel/Lists/Power BI as appropriate - Develop standard templates and prompts for recurring outputs (briefing notes, email drafts, meeting readouts, stakeholder updates, weekly press reviews, data collection for annual reports) to improve consistency and speed - Optimize the team knowledge repository (MS Teams / SharePoint structure) to prepare it for AI, ensuring that briefing note writing is efficient and that knowledge products and resources remain well-organized, accessible, and current - Automate meeting support: agenda setting, data insights, pre-reads compilation, action-item capture, and post-meeting summaries routed to the right channels - Map and prioritize other automation opportunities by documenting key team workflows (intake, drafting, reviews, approvals, reporting) and proposing a backlog ranked by impact/effort - Monitor and report automation benefits (time saved, turnaround times, usage/adoption metrics) and recommend iterative improvements - Ensure compliance and responsible use by incorporating basic data protection/confidentiality guidance into automation and AI-assisted processes - Coordinate with IT/digital focal points to align solutions with available licenses, security constraints, and approved tools - Train and onboard colleagues on new workflows via short guides, “how-to” videos/slides, and office hours to support adoption - Assist in the preparation of briefing notes and the development of presentations on workplace digital transformation for senior leadership Required Qualifications: - Be enrolled in a postgraduate degree programme (such as a master's programme, or higher) - Be enrolled in the final academic year of a first university degree programme (such as bachelor's degree or equivalent) - Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation - Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program - Field of study required: economics, finance, business administration, information management, knowledge management, data science/analytics, information systems, computer science, or any related field - 1 year of relevant experience in research/analytics, knowledge management, or process improvement/automation, gained through coursework, academic research, internships, and/or project work is required - Proficiency in the use of Microsoft Office Suite (especially Power Automate; Power Apps as an asset) of products is required - Fluency in written and spoken English is required Preferred Qualifications: - Experience (through projects, internships, or university coursework) designing and improving procedures and workflows using digital tools and/or AI-assisted methods is highly desired - Familiarity with basic data governance concepts (e.g., access control, versioning, information management practices) through coursework and/or professional experience is an asset - Ability to document and map processes and information architecture using diagrams (e.g., Visio, Miro, or equivalent tools) is an asset - Familiarity with data visualization tools (e.g., Power BI, Tableau, R, etc.) is an asset - Basic scripting or querying skills (e.g., Python or R; SQL as an asset) to support data handling and workflow automation is an asset Required Skills: Microsoft Power Automate, Microsoft Power Apps, Microsoft Power BI, Microsoft Excel, Microsoft Lists, Microsoft SharePoint, AI-assisted methods, Data visualization, Python, R programming, SQL, Process documentation, Workflow automation, Data governance, Information management, Process mapping, Visio, Miro Benefits: Interns must provide proof of enrolment in health insurance plan, UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship, Interns may be given a stipend according to UNDP Internship Policy: the stipend is to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station