Unblocked→
Solutions Engineer at Unblocked in Vancouver, British Columbia, CA
Skills
Job Description
We're looking for a Solutions Engineer to join our growing team and play a pivotal role in driving new business across a global territory. You'll work side-by-side with Account Executives to own the technical outcome of every deal — from first demo to signed contract — while serving as a trusted advisor, technical translator, and product advocate. This is a high-impact, high-visibility role at the intersection of engineering and customer success, and it's ideal for someone who loves being close to the product, the field, and the cutting edge.
About Unblocked
Unblocked is a high-growth, well-funded SaaS company that has built a context engine for coding agents and developers. This allows agents to be provided with the right context to research, plan and implement coding tasks without developers having to babysit them; thus reducing time and tokens in the agentic development lifecycle. Additionally, Unblocked provides developers a Q&A and Code Review interface to answer questions about their applications and architecture.
About You
You’ll play a key role in supporting customers as they evaluate and adopt Unblocked, ensuring an excellent product experience and continuously improving the quality of our answers.
What You’ll Do
Pre-Sales & New Business
Partner closely with Account Executives on new business opportunities, taking full ownership of the technical workstream throughout the sales cycle
Cover a global new business territory spanning West Coast North America through EMEA, with travel to customer sites and industry conferences
Technical Demonstrations
Deliver compelling, tailored live demos and lead technical Q&A sessions with prospective customers
Maintain and continuously improve demo environments and supporting assets to reflect the latest product capabilities
Proof of Concept
Scope and design POCs with a clear understanding of customer integration requirements and technical constraints
Identify and flag non-standard configurations early, keeping the broader team informed
Speak confidently to system architecture, including dedicated VPC deployments and enterprise infrastructure considerations
Enablement & Training
Run technical training sessions and enablement workshops for customers and prospects
Serve as a subject matter expert on MCP best practices and agentic tooling
Customer & Field Support
Monitor Slack, email, and other channels to ensure technical questions are answered promptly and thoroughly
Complete first-pass security reviews and questionnaires in collaboration with internal teams
Product Feedback Loop
Act as the voice of the field — actively synthesizing and communicating customer insights, pain points, and emerging patterns back to Product and Engineering
Translate what you're hearing in deals into actionable product intelligence
Requirements
Prior SE experience preferred; strong engineering acumen required — you don't need to have held the title, but you need to think and communicate like an engineer
Startup experience — you're comfortable with ambiguity, can context-switch quickly, and know how to build a process where none exists
Deep familiarity with the agentic AI space — you've built with tools like Claude Code, Cursor, or Codex and have a genuine grasp of the context and memory problem these tools are solving
Hands-on experience with agentic workflows and skills — you can demo them, explain them, and help customers implement them
Genuine curiosity about what's next — you follow new releases closely, experiment eagerly, and can rapidly incorporate new capabilities into GTM assets and demos
Culturally, we’re looking for people who are:
Driven to get things done: Eager creators who execute quickly.
Able to play well with others: Collaborative and effective communicators.
Passionate advocates for the end-user: Dedicated to exceptional customer experiences.
Different: Offering unique perspectives and continuously learning.
Ambitious malcontents: Always seeking improvement and meaningful technological impact.
What’s in it for you?
Competitive salary.
Equity in the company for eligible candidates.
Generous medical and dental benefits.
Very flexible vacation policy.
Your choice of Apple hardware to get started.
Opportunities for diverse personal growth and project involvement.