Help Desk Executive at Umbrella… · Noida(Sec…

Help Desk Executive

Location: Noida, Sector 75
Salary: Up to 25,000 per month
Employment Type: Full-Time
Experience: 03 Years
Industry: Facility Management / Customer Support / Service Operations

Job Summary

We are looking for a responsible and customer-focused Help Desk Executive to join our team in Noida Sector 75. The candidate will be responsible for handling customer/tenant/employee queries, registering and tracking complaints, coordinating with facility and maintenance teams, and ensuring timely resolution of service requests.

Candidates with experience in Facility Management, Integrated Facility Management (IFM), Property Management, Commercial Building Management, Residential Facility Management, or Help Desk Operations will be preferred.

Key Responsibilities

• Handle incoming calls, emails, WhatsApp messages, and service requests from clients, tenants, employees, and visitors.
• Receive, register, and track complaints and service requests through the help desk/CRM system.
• Coordinate with Facility Management, Engineering, Housekeeping, Security, Electrical, Plumbing, HVAC, and other operational teams for issue resolution.
• Assign complaints and work orders to the concerned department or technician.
• Monitor pending complaints and follow up with respective teams until closure.
• Ensure all complaints are resolved within the defined TAT/SLA.
• Maintain accurate records of complaints, work orders, service requests, and resolutions.
• Communicate complaint status and expected resolution timelines to customers/tenants.
• Escalate critical or unresolved issues to the Facility Manager/Operations Manager.
• Conduct regular follow-ups with internal teams to ensure timely service delivery.
• Handle emergency and priority service requests professionally and coordinate immediate action.
• Prepare daily/weekly reports related to complaints, service requests, pending jobs, and closures.
• Maintain proper documentation and records as per company procedures.
• Ensure professional and courteous communication with clients, tenants, and visitors.
• Support the Facility Management team in maintaining high levels of customer satisfaction.
• Follow company SOPs, safety procedures, service standards, and escalation matrix.

Preferred Experience

Candidates with experience in the following areas will be highly preferred:

• Facility Management
• Integrated Facility Management (IFM)
• Property Management
• Commercial Building / Corporate Facility Management
• Residential Facility Management
• Mall / Hospital / Hotel Facility Management
• Help Desk / Facility Help Desk
• Maintenance Help Desk
• Customer Service / Front Office Operations
• Complaint Management / Ticket Management

Educational Qualification

• Graduate / 12th Pass with relevant experience.
• Diploma or certification in Facility Management, Administration, Customer Service, or a related field will be an advantage.

Experience

• 03 years of relevant experience.
• Freshers with good communication and computer skills may also apply.
• Candidates with prior experience in Facility Management / IFM / Property Management / Help Desk Operations will be preferred.

Salary & Benefits

• Salary: Up to 25,000 per month, depending on experience, skills, and suitability.
• Full-time employment.
• Professional working environment.
• Learning and career growth opportunities.
• Performance-based growth opportunities.

Preferred Candidate Profile

The ideal candidate should be responsible, customer-oriented, organized, and solution-focused, with good coordination and follow-up skills.

Preference will be given to candidates having experience in Facility Management, IFM, Property Management, Building Operations, Maintenance Help Desk, or similar service-oriented environments.

Job Location: Noida, Sector 75
Role: Help Desk Executive / Facility Help Desk Executive
Department: Facility Management / Operations / Customer Support