Laboratory and Imaging Secretary MRMC -… at UMass… · Franklin

Summary: UMass Memorial Medical Center is a premier health system in Central Massachusetts focused on exceptional patient care and academic excellence. They are seeking a Laboratory and Imaging Secretary to provide secretarial and administrative support in a medical office setting, ensuring smooth operations and patient interactions. Responsibilities: - Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource - Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit - Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system - Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients - Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records Required Qualifications: - High School diploma or equivalent - Specialized medical secretarial/medical office training - Minimum one (1) year of medical secretarial/administrative support experience - Proficient in MS Office applications - Knowledge of medical office practices and medical terminology - Good customer service and communication skills - Ability to use a computer-based patient scheduling/record/billing system - Strong attention to detail - Ability to read, write, and speak clearly in English - Current state driver's license for those employees in an 'off-site' office that are required to drive to pick up and deliver records, etc Required Skills: Medical Secretarial Skills, Medical Office Procedures, Medical Terminology, MS Office, Patient Scheduling System, Patient Billing System, Data Entry Benefits: Signing bonus available