Customer Service Representative at UltraLux Health · American…

UltraLux Health is a young startup that is growing rapidly. We are an e-commerce natural health and wellness company that works hard to offer first-class customer service to our customers. You can check out our products at http://www.ultraluxhealth.com and Google us to see some customer reviews that speak to how high a priority our customer service is! We have a small but talented team helping customers, however, we are looking to expand that department.

Job Description:

• Answering customer emails, chats, and phone calls.
• Following up with customer’s orders and ensuring that they have positive interactions with the company.
• Initiating returns, cancellations, and product changes for customers.
• Updating customer profiles on HubSpot.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Assisting customers over the phone to place orders through our website or manual invoices.
• Following up with failed order customers.
• Outreach via email for customer feedback.
• Proactive phone outreach to current customers concerning recent orders, customer retention, and organically introducing other product lines
• Follow procedures to prevent returns and help customers have a great experience with their products

Job Requirements:

• 1-2 years of customer service experience is preferred.
• Strong communication skills, both written and verbal.
• Must be an organized individual.
• Must be willing to take phone calls
• Comfortable using computers and the ability to learn new softwares quickly.
• Experience with Hubspot (or a similar CRM) is a huge plus.
• Our hours of operation are from 8am-4pm MST on Monday-Friday. However, there are occasions where you may have to jump into customer emails after hours or on weekends. Those situations are rare and typically scheduled at least one week ahead of time.

Company Information and Benefits:

• We are located in American Fork, UT. This position is a hybrid work schedule with 3 or 4 days in the office each week.
• We offer competitive pay and time off policies in addition to 12 paid holidays per year.
• We offer health benefits including medical, dental, and vision.

Job Type: Full-time

Pay Range: $16-$18 /hr (depending on experience)