Patient Service Specialist / Certified… at Ultra Health… · Evans

Make a Difference in the Lives of Seniors

Join Ultra Health’s mission-driven team providing compassionate mental health services to residents in long-term care and senior living communities. Your expertise will help improve the emotional and psychological well-being of older adults while enhancing their quality of life.

Compensation and Benefits

· Pay Range: $50,000 - $60,000 annually (based on experience)

· Bonus Opportunities

· Paid Medical Malpractice Insurance

· Comprehensive Health, Dental, and Vision Insurance

· 401(k) with Employer Match

· Health Savings Account (HSA)

· Paid Time Off

At Ultra Health, we value our people and invest in their growth, wellness, and long-term success.

About Ultra Health Providers

Ultra Health is dedicated to improving reaction times and patient outcomes. Our unique model provides onsite medical, mental, and behavioral coverage to extend the reach of doctors, hospitals, and health systems. Working together with your facility, health system, and network partners, Ultra Health helps to speed recovery and lower rates of hospital readmission. Our mission is simple – to improve the physical and mental health and well-being of our aging population.

Job Overview:

The Patient Service Specialist / Certified Medical Assistant plays a crucial role in providing exceptional service to our patients throughout their healthcare journey. The Specialist is a key component of our team that works closely with the primary care provider to deliver excellent patient care, ensuring services are provided within the Medical Assisting scope and state guidelines. The Specialist must take exceptional pride in their work and never settle for "good enough".

This role involves managing patient interactions before, during, and after receiving care, ensuring a seamless experience through effective communication and coordination of services. The Specialist will handle various administrative tasks, including (but not limited to) appointment scheduling, insurance updates, patient check-in/out, chart preparation, measurement of vital signs, the drawing and preparation of lab work, and preparation of treatment rooms for upcoming examinations. The Specialist will also provide support to primary care providers throughout the Transitional Care Management process.

Roles and Responsibilities:

• Deliver exceptional customer service by greeting patients and visitors professionally while creating a welcoming environment.
• Coordinate patient scheduling, appointment management, and provider workflow to support an efficient clinic operation.
• Register patients, verify demographic and insurance information, collect payments, and maintain accurate patient records.
• Answer phones, manage referrals, maintain office supplies and inventory, and perform general administrative duties.
• Room patients by obtaining vital signs, updating medical history, medication lists, and documenting information accurately in the electronic medical record (EMR).
• Perform clinical duties within scope of practice, including venipuncture, specimen collection, point-of-care testing, and preparing laboratory and radiology requisitions.
• Monitor and track ordered laboratory and diagnostic tests to ensure timely follow-up and provider review.
• Prepare patient charts by ensuring required documentation, test results, and outside records are complete prior to appointments.
• Participate in telephone triage by gathering patient information and providing guidance according to established protocols and provider direction.
• Assist providers during examinations and procedures, maintain exam rooms, clean instruments, and follow infection prevention and standard precaution guidelines.
• Support Transitional Care Management (TCM) visits and other patient care activities as directed by the provider.
• Perform other duties as assigned to support clinic operations and patient care

Core Competencies

**Serve**

Provides compassionate, patient-centered service by treating every patient, family member, and colleague with professionalism, empathy, and respect. Communicates clearly, listens actively, and strives to create a positive patient experience.

**Quality**

Produces accurate, thorough work by following established procedures, maintaining complete documentation, and adhering to safety, regulatory, and infection prevention standards. Demonstrates attention to detail and a commitment to excellence in patient care.

**Team Player**

Collaborates effectively with providers and colleagues to support clinic operations and patient care. Shares information openly, supports teammates, and contributes to a positive, collaborative work environment.

**Respectful Confidence**

Communicates professionally and respectfully while demonstrating sound judgment, accountability, and integrity. Addresses routine issues independently, escalates concerns appropriately, and remains composed in challenging situations.

**Tenacity**

Demonstrates initiative, adaptability, and a strong work ethic by embracing change, learning new processes and technology, seeking solutions, and consistently following through on responsibilities to achieve high-quality outcomes.

Minimum Qualifications

• High school diploma or GED

• Active Medical Assistant certification

  Preferred

  • Basic Life Support (BLS) certification through the American Heart Association (required within 90 days of hire if not current upon hire)
  • One (1) year of experience as a Medical Assistant in a healthcare setting
  • Two (2) years of clerical or administrative experience in a physician practice or medical office

Make a difference where it matters most. Join Ultra Health and help us improve the health and well-being of our aging population.

Apply now at ultrahealthproviders.com